Case Manager – WSIB/STD Specialist - Contract

St. Clement's School; Whitby; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established educational institution is seeking a dedicated Case Manager specializing in WSIB and STD claims. In this vital role, you will manage workplace safety claims and support employees through their medical leaves, ensuring a smooth return to work. You will collaborate with various stakeholders to create effective return-to-work plans and provide guidance on long-term disability processes. This position offers the opportunity to make a significant impact on employee well-being and contribute to a supportive work environment. If you are passionate about helping others and have a strong background in disability management, this role is perfect for you.

Qualifications

• 5+ years in Case & Return to Work management for disabilities.
• Knowledge of WSIB policies and Disability Management legislation.

Responsibilities

• Manage WSIB claims and non-occupational claims for employees.
• Organize Return to Work plans and meetings with involved parties.
• Guide employees through long-term disability processes.

Skills

WSIB Knowledge

Disability Management

Human Rights Legislation

Communication Skills

Conflict Management

Computer Literacy

Interdisciplinary Teamwork

Education

Related Degree

Certification in Disability Management

Tools

HRIS

OnBase

Parklane Software

Job description

Case Manager – WSIB/STD Specialist

Temporary position ending June 30th, 2025 35 hours/week

Job Purpose

Manage Workplace Safety Insurance Board (WSIB) and non-occupational claims for the Durham District School Board, working towards early, safe and suitable return to work in order to minimize lost time for all employee groups. Support Durham District School Board employees through their medical leaves and return to work and ultimately ensure staff are able to work effectively within their abilities in order to provide a consistent and high-quality service to students. WSIB and Case Management Specialist reports to the Manager, Ability Management.

Accountabilities

1. REPORT AND MANAGE WSIB CLAIMS FOR ALL DDSB EMPLOYEES: Complete the reporting process for workplace incidents to the WSIB by ensuring the reported information is in line with the WSIB policies. Manage on-going medical updates using WSIB medical forms. Respond to telephone inquiries from WSIB Adjudicators and Case Managers regarding incident details. Update employee records to reflect the medical absences to the system.
2. MANAGE NON-OCCUPATIONAL CLAIMS FOR ALL DDSB EMPLOYEES OVER 20 DAYS IN DURATION: Request and receive medical documentation from employees and adjudicate access to sick benefits for ongoing absences. Maintain medical files by receiving updates regarding recovery and treatment as well as potential return to work options.
3. MANAGE RETURN TO WORK PLANS FOR WSIB AND NON-OCCUPATIONAL FILES: Organize and lead meetings with all involved parties, including union/federation representation, when applicable, to discuss Return to Work options and accommodation needs. Work with WSIB Return to Work Specialists and/or Work Transition Specialists to negotiate and implement a safe and suitable return to work program. Ensure Return to Work plan is progressing well and adjust as needed.
4. MANAGE LONG TERM DISABILITY CLAIMS: Guide the employees about long term disability documentation. Monitor employee sick balances and contact with employees to discuss long term disability process. Maintain LTD files by responding to inquiries from LTD carrier and act as resource of information for principals and supervisors about status of return to work, DDSB’s disability management program and WSIB legislations. Communicate with union/federations regarding medical adjudication, return to work and claim status. Coordinate with WSIB regarding on-going claim entitlement, decisions and referrals to special clinics.

Knowledge and Skills

1. Knowledge of relevant Collective Agreements as they relate to WSIB/ Disability Management
2. Knowledge of WSIB legislations/ policies/ reporting obligations
3. Knowledge of Health and Safety Act and Health Protection Act
4. Disability Management best practices
5. Knowledge of Human Rights and other applicable legislations
6. Knowledge of LTD providers and administration
7. Knowledge in working with interdisciplinary teams using community collaborative models
8. Computer literacy and use of specialized equipment/technology like HRIS, OnBase, Parklane Software and other school board programs etc.
9. Communication and interpersonal skills, conflict management skills

Education and Experience

Education

1. Completion of a related degree or a combination of education, training, certification and experience deemed to be equivalent.

Experience

5 years Experience in Case & Return to work management for physical and psychological disabilities preferred.
5 years Working WSIB knowledge & other related legislation as it relates to Disability Management preferred.

The Durham District School Board (DDSB) is responsible for public education in the rural settings of Uxbridge, Brock and Scugog Townships and the urban settings of Ajax, Whitby, Pickering and Oshawa. The DDSB accommodates a school population of nearly 79,000 regular day students, through 136 elementary and secondary schools and learning centres, and thousands more who take advantage of a wide variety of continuing education and adult credit courses.

The DDSB is committed to equity and inclusion in the recruitment and hiring of qualified staff who reflect the diversity of our region. We encourage submissions from candidates who represent the various dimensions of diversity. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

While we appreciate all applications received, only those to be interviewed will be contacted.