Case Manager - Community Services

Placements24; Kimberley; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work model

Professional growth

Travel reimbursement

Supportive team

Job summary

Placements24 in Kimberley is seeking a dedicated Case Manager to assess needs, develop personalized care plans, and connect clients with essential resources. The role blends remote work with in-person community engagement to empower residents and improve quality of life.

You will collaborate with families, liaise with agencies, and provide ongoing support, advocacy, and crisis response while maintaining confidential records and meeting data-protection standards.

Qualifications

• Requires a relevant tertiary qualification in Social Work or related field.
• At least 3 years’ experience in case management or community support.
• Ability to conduct thorough needs assessments and develop care plans.
• Excellent communication, negotiation and conflict resolution skills.
• Proficiency with case management software and MS Office.

Responsibilities

• Conduct comprehensive needs assessments for clients.
• Develop, implement, and monitor individualized service plans.
• Liaise with agencies and government departments to secure resources.
• Provide ongoing support, counseling, and advocacy.
• Maintain confidential client records and ensure data protection compliance.
• Organize community outreach and support groups in Kimberley.
• Regularly evaluate interventions and adjust plans.
• Participate in team meetings and professional development.
• Respond to crisis situations with prompt support and de-escalation.

Skills

Needs assessment

Care planning

Communication skills

Interpersonal skills

Education

Bachelor's in Social Work

Tools

Case management software

MS Office

Job description

About the Role

Our client is actively seeking a dedicated and compassionate Case Manager to join their dynamic team in Kimberley. This hybrid role offers the best of both worlds, combining the flexibility of remote work with essential in-person engagement within the community. You will be responsible for assessing the needs of individuals and families, developing personalized care plans, and connecting them with vital resources and support services. The primary goal is to empower clients to overcome challenges and improve their overall quality of life. This position is critical to our client's mission of providing accessible and effective Community & Social Care services to the residents of the Northern Cape. If you are passionate about making a difference and possess strong organizational and interpersonal skills, this role is an excellent opportunity for career growth.

Key Responsibilities

• Conduct comprehensive needs assessments for clients, identifying social, emotional, and practical support requirements.
• Develop, implement, and monitor individualized service plans in collaboration with clients and their families.
• Liaise with various agencies, service providers, and government departments to secure appropriate resources and facilitate referrals.
• Provide ongoing support, counseling, and advocacy for clients throughout their service journey.
• Maintain accurate and confidential client records, ensuring compliance with all relevant policies and data protection regulations.
• Organize and facilitate community outreach programs and support group sessions, both virtually and in-person in the Kimberley area.
• Regularly evaluate the effectiveness of interventions and adjust service plans as needed to ensure optimal client outcomes.
• Participate in team meetings, case conferences, and professional development activities to enhance skills and share knowledge.
• Respond to crisis situations with promptness and professionalism, offering immediate support and de-escalation strategies.

Requirements

• A relevant tertiary qualification in Social Work, Psychology, Community Development, or a related field.
• At least 3 years of experience working as a Case Manager or in a similar community support role within Community & Social Care.
• Demonstrated ability to conduct thorough needs assessments and develop effective care plans.
• Excellent communication, negotiation, and conflict resolution skills.
• Proficiency in using case management software and standard office applications.
• Strong understanding of the social services landscape in the Kimberley region and surrounding areas.
• Ability to manage a diverse caseload and prioritize tasks effectively.
• Commitment to upholding ethical standards and client confidentiality.
• Valid driver's license and access to reliable transportation for in-person client visits as required by the hybrid model.

Benefits

• A competitive salary and benefits package.
• A hybrid work model offering a blend of remote flexibility and essential in-office/field engagement.
• Opportunities for professional growth and continuous learning.
• A supportive and collaborative working environment focused on client well-being.
• The chance to contribute directly to positive social change within the Kimberley community.
• Reimbursement for travel expenses related to client visits.
• Exposure to a wide range of social challenges and rewarding client success stories.