Case Coordinator – Global Travel Insurance

Global Excel Management Inc.; Sherbrooke; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health & dental insurance

Life and travel insurance

RRSP matching

3 weeks vacation

Growth opportunities

Flexible work environment

Wellness initiatives

EAP program

Educational assistance

Work-life balance

Job summary

Global Excel is seeking a Case Coordinator – Case Management to support insured travelers worldwide, helping them access healthcare at the right time and cost, explaining benefits, arranging payments, and coordinating with medical teams to manage each case.

You will monitor cases, update notes, and collaborate with insurers and facilities while providing emotional support to families. English/French communication and teamwork are valued in this dynamic, client-focused environment.

Qualifications

• University degree or college diploma in a relevant field.
• Medical terminology knowledge or equivalent practical experience (preferred).
• Excellent written and verbal communication in English and French.
• Able to work independently or as part of a team.
• Excellent organizational and time management skills.
• Empathetic and calm interpersonal demeanor.
• Computer skills (Windows, Excel).

Responsibilities

• Monitor hospitalized and outpatient clients, update claim notes and record decisions and costs to date.
• Provide accurate information to identify solutions to customers, facilities/providers, and insurers.
• Work closely with teams within the department and across sites.
• Provide emotional support to families in need.
• Coordinate medical patient transfer to promote client safety and manage costs.
• Identify solutions by providing accurate program information to customers and providers.
• Review medical bills written in English.
• Contact healthcare professionals globally.

Skills

Communication skills

Teamwork

Organizational skills

Time management

Interpersonal skills

Computer skills

Multitasking

Bilingual EN-FR

Education

University Degree/College Diploma

Medical terminology certificate / equivalent

Tools

Windows

Excel

Job description

Global Excel is seeking a Case Coordinator – Case Management to support insured travelers worldwide, helping them access healthcare at the right time and cost, explaining benefits, arranging payments, and coordinating with medical teams to manage each case.

You will monitor cases, update notes, and collaborate with insurers and facilities while providing emotional support to families. English/French communication and teamwork are valued in this dynamic, client-focused environment.