Night Case Coordinator - Case Management- EN

Global Excel Management Inc.; Sherbrooke; On-site; CAD 33,000 - 39,000; Full time

Benefits offered by this job

RRSP Match program

Educational assistance

Health and wellness initiatives

EAP program

Work/life balance focus

Job summary

Global Excel Management Inc. seeks a Night Case Coordinator to support insured travelers globally, explaining medical coverage and arranging payment for care. You will coordinate patient transfers, work with medical teams, and help families cope during emergencies.

You will analyze bills, engage providers worldwide, and coordinate across departments to manage cases efficiently while maintaining empathy and clarity.

Qualifications

• University Degree/College Diploma in a related field or practical equivalent.
• Excellent written and verbal communication skills in English and French.
• Ability to work independently or as part of a team and manage time effectively.
• Strong interpersonal skills with empathy and calm under pressure.

Responsibilities

• Monitor hospitalized and outpatient clients and track costs and decisions.
• Explain benefits and coordinate medical treatments and transfers as needed.
• Coordinate with medical teams and insurers to manage cases efficiently.
• Provide emotional support to families and communicate clearly with providers.

Skills

Communication skills

Bilingual English/French

Empathy and composure

Independence and teamwork

Organization and time management

Windows / Excel / data entry

Education

University degree / college diploma

Medical terminology background (preferred)

Tools

Windows

Excel

Data entry

Job description

Are you passionate about making a difference in people's lives? Are you driven to help those in need during emergency situations? If so, we want you to join our Case Management Team! As a Night Case Coordinator, you will play a crucial role in providing support to insured travelers across the globe. You will give customers peace of mind by helping them find health care at the right time, the right place, and at the right cost. You will explain what medical benefits are covered by their insurance plan, arrange payment for treatment on behalf of patients, and assist them in returning home safely. Additionally, you will work closely with our medical team and other internal departments to create the best strategy to manage the case.

What does your typical day look like?

• Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and cost to dates / reserves;
• Set objectives to meet the needs of the client/insurer;
• Provide accurate and complete information to identify solutions to customers, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material;
• Work closely with teams within the department, from different sites and departments;
• Provide emotional support to families in need to assist them in coping with a difficult situation;
• Initiate and coordinate medical patient transfer to promote client safety and contain costs as well as vehicle returns when needed;
• Identify solutions to customers, facilities/providers issues, inquiries by providing accurate, reliable, and complete program information;
• Review medical bills written in English;
• Contact healthcare professionals from around the world.

What skills and experience are we looking for?

• University Degree/College Diploma;
• Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required);
• Excellent written and verbal communication skills with proven ability to communicate medical terms/concepts to diverse groups, including medical professionals and the general public;
• Able to work independently or as part of a team;
• Excellent organizational and time management skills;
• Strong interpersonal skills - patient, calm, empathetic and controlled demeanor;
• Computer skills (Windows, Excel, data entry);
• Good understanding of world geography and current events;
• Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment;
• Able to work night shift as required;
• Ability to speak clearly and communicate well in English and French, both written and spoken. English is used daily, particularly to analyze medical bills from various suppliers located mostly outside Quebec and to contact healthcare professionals from around the world.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

• Global Excel offers more than a position;
• We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
• A professional future with opportunities for development, growth, and advancement;
• RRSP Match program;
• Financial assistance to employees who wish to continue their education;
• Work/life balance, health and wellness initiatives including an excellent EAP program;
• Employee engagement programs that focus on fitness, food, and fun;
• Windsor, Ontario Candidates: base hourly salary scale ($24.16/hour - $28.42/hour). Relevant candidate experience considered;
• Other locations, salary to be discussed based on geographic differential.