Case Coordinator - Case Management- EN

Global Excel Management Inc.; Sherbrooke; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health & dental insurance

Life and travel insurance

RRSP matching

3 weeks vacation

Growth opportunities

Flexible work environment

Wellness initiatives

EAP program

Educational assistance

Work-life balance

Job summary

Global Excel is seeking a Case Coordinator – Case Management to support insured travelers worldwide, helping them access healthcare at the right time and cost, explaining benefits, arranging payments, and coordinating with medical teams to manage each case.

You will monitor cases, update notes, and collaborate with insurers and facilities while providing emotional support to families. English/French communication and teamwork are valued in this dynamic, client-focused environment.

Qualifications

• University degree or college diploma in a relevant field.
• Medical terminology knowledge or equivalent practical experience (preferred).
• Excellent written and verbal communication in English and French.
• Able to work independently or as part of a team.
• Excellent organizational and time management skills.
• Empathetic and calm interpersonal demeanor.
• Computer skills (Windows, Excel).

Responsibilities

• Monitor hospitalized and outpatient clients, update claim notes and record decisions and costs to date.
• Provide accurate information to identify solutions to customers, facilities/providers, and insurers.
• Work closely with teams within the department and across sites.
• Provide emotional support to families in need.
• Coordinate medical patient transfer to promote client safety and manage costs.
• Identify solutions by providing accurate program information to customers and providers.
• Review medical bills written in English.
• Contact healthcare professionals globally.

Skills

Communication skills

Teamwork

Organizational skills

Time management

Interpersonal skills

Computer skills

Multitasking

Bilingual EN-FR

Education

University Degree/College Diploma

Medical terminology certificate / equivalent

Tools

Windows

Excel

Job description

Case Coordinator – Case Management

Are you passionate about making a difference in people's lives? Are you driven to help those in need during emergency situations? If so, we want you to join our Case Management Team!

Job Description

Case Coordinator – Case Management

Are you passionate about making a difference in people's lives? Are you driven to help those in need during emergency situations? If so, we want you to join our Case Management Team!

As a Case Coordinator, you will play a crucial role in providing support to insured travelers across the globe. You will give customers peace of mind by helping them find health care at the right time, the right place, and at the right cost. You will explain what medical benefits are covered by their insurance plan, arrange payment for treatment on behalf of patients, and assist them in returning home safely. Additionally, you will work closely with our medical team and other internal departments to create the best strategy to manage the case.

What does your typical day look like?

• Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and cost to dates / reserves. Set objectives to meet the needs of the client/insurer;
• Provide accurate and complete information to identify solutions to customers, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material;
• Work closely with teams within the department, from different sites and departments;
• Provide emotional support to families in need to assist them in coping with a difficult situation;
• Initiate and coordinate medical patient transfer to promote client safety and contain costs as well as vehicle returns when needed;
• Identify solutions to customers, facilities/providers issues, inquiries by providing accurate, reliable, and complete program information;
• Review medical bills written in English;
• Contact healthcare professionals from around the world.

What skills and experience are we looking for?

• University Degree/College Diploma;
• Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required);
• Excellent written and verbal communication skills with proven ability to communicate medical terms/concepts to diverse groups, including medical professionals and the general public;
• Able to work independently or as part of a team;
• Excellent organizational and time management skills;
• Strong interpersonal skills - patient, calm, empathetic and controlled demeanor;
• Computer skills (Windows, Excel, data entry);
• Good understanding of world geography and current events;
• Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment;
• Able to work various shifts and days of the week as required;
• Ability to speak clearly and communicate well in English and French, both written and spoken.

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

At Global Excel we believe in investing in our employees

• Competitive wages plus group health /dental, life and travel insurance, RRSP matching.
• 3 weeks’ vacation.
• Growth and advancement opportunities.
• A flexible and supportive work environment offering several health & wellness initiatives with and excellent EAP program.
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
• Work life balance.