Travel Insurance Case Coordinator

Xodus Travel Services Inc.; Windsor; Hybrid; CAD 53,000 - 59,000; Full time

Benefits offered by this job

Competitive salary and benefits

Health and dental benefits

3 weeks vacation to start

Career learning and development

Collaborative work environment

Job summary

Xodus Travel Services Inc. is seeking a Case Coordinator to support Canadian travelers during medical emergencies abroad, guiding claimants from onset through travel home or continuation of their trip.

You will work with a team to manage complex cases, ensuring safe and empathetic assistance within travel insurance limits. The role requires flexibility across afternoons, weekends, and holidays, with a focus on delivering reliable service and collaborative problem solving for policyholders

Qualifications

• Diploma or Bachelor’s Degree is required or preferred.
• Knowledge of travel insurance, claims management, and/or customer service is preferred.
• Contact Centre Experience is an asset.
• Knowledge of medical terminology or health care administration is an asset.
• Proficiency in a second language (French/Spanish) is an asset.

Responsibilities

• Become a master of omni-channel communication across chat, email, phone, and digital platforms.
• Provide support and reassurance to travelers in distress with a calm, empathetic demeanor.
• Collaborate with medically trained team members to identify risks and craft case strategies.
• Interact with health care systems and providers globally.
• Coordinate payment to claimants and providers through various channels.

Skills

Diploma or Bachelor's degree

Travel insurance knowledge

Claims management knowledge

Customer service experience

Contact centre experience

Medical terminology knowledge

Second language (French/Spanish)

Education

Diploma or Bachelor’s Degree

Job description

Xodus Travel Services Inc. is seeking a Case Coordinator to support Canadian travelers during medical emergencies abroad, guiding claimants from onset through travel home or continuation of their trip.

You will work with a team to manage complex cases, ensuring safe and empathetic assistance within travel insurance limits. The role requires flexibility across afternoons, weekends, and holidays, with a focus on delivering reliable service and collaborative problem solving for policyholders