Carts and Customer Experience Co-worker

IKEA Gruppe; Burlington; On-site; Confidential; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA matching

Annual bonus incentive plan

Flexible spending account

Life insurance

Discounts on merchandise

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Burlington is looking for a Customer Experience Co-worker to help deliver a friendly, helpful shopping experience and keep areas organized and stocked. You will assist with purchases, loading, returns, and coordinating with warehouse teams to ensure smooth order fulfillment.

Join a diverse, team-oriented environment that values service, initiative, and inclusivity. The role offers opportunities to grow product knowledge and service skills through ongoing training, with the support of total

Qualifications

• 0-6 months of experience in a high-volume Warehouse, Retail, or Customer service environment.
• Comfort with physically demanding tasks including lifting and moving items.
• Willingness to learn about material handling equipment.

Responsibilities

• Deliver an exceptional customer experience by engaging with customers in a friendly, confident, and helpful manner.
• Maintain a safe, organized shopping environment and keep loading zones clear and stocked.
• Assist customers with loading, returns, and transportation of products throughout the store.
• Collaborate with warehouse and furniture pickup teams to ensure accurate merchandise handling and inventory integrity.
• Support store operations by reporting equipment issues and contributing to KPIs.
• Develop product knowledge and customer service skills through available learning resources.

Skills

Team player

Prioritization

Initiative

Physical stamina

Job description

What you'll need to have

• You are enthusiastic about work and working with others on a team.
• You can prioritize, are disciplined, show initiative and have a flexible attitude.
• You’ve worked with material handling equipment before (or are very open to learning about it!).
• You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary).
• You are totally cool working in a physically demanding, fast-paced, work environment where you will be lifting and moving items continuously.

A day in your life with us

• Deliver an exceptional customer experience by engaging with customers in a friendly, confident, and helpful manner while supporting both assisted and self-service purchases.
• Maintain a safe, organized, and efficient shopping environment by managing cart and stroller flow, keeping loading zones clear, and ensuring outdoor areas are clean and fully stocked with necessary supplies.
• Assist customers with merchandise loading, returns, and transportation of products throughout the store to ensure a seamless shopping experience.
• Collaborate closely with warehouse and furniture pick-up teams to ensure accurate merchandise handling, order fulfillment, and inventory integrity.
• Support store operations by disassembling AS-IS merchandise when required and reporting equipment issues promptly to management.
• Contribute to operational goals and key performance indicators (KPIs) that drive customer satisfaction and loyalty.
• Continuously develop product knowledge, customer service skills, and operational expertise through available learning resources.
• Foster an inclusive, team-oriented environment that reflects IKEA's values, culture, and commitment to diversity.
• Take initiative and support additional tasks, projects, and operational needs as required.

About this work area

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co-worker I.

The starting rate/ salary for this position is 19.1 CAD