Fulfilment Operations Co-worker (Service Execution)

IKEA Gruppe; Vaughan; Hybrid; Confidential; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP matching

Annual bonus incentive

Flexible spending account

Life insurance

Employee discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Gruppe in Canada is seeking a Fulfilment Operations Co-worker to support core and support processes in the assigned area, ensuring accurate and on-time execution of fulfilment tasks and contributing to high product availability.

You will follow health and safety rules, help colleagues to prevent incidents, and work in a lean, cost-conscious way to optimise daily operations. The role offers a range of benefits and a starting hourly rate of 20.15 CAD.

Qualifications

• Minimum 1 year of related experience.
• Minimum 1 year of customer service experience.

Responsibilities

• Perform effectively the core and support processes in the assigned area of responsibility, using the available systems and tools that support efficient operations and data integrity.
• Contribute to the highest goods availability through accurate and on-time execution of the assigned fulfilment unit operations area of responsibility.
• Commit to all IKEA health, safety and security rules and business requirements within the area of responsibility and actively help colleagues to prevent any incidents involving co-workers, customers, equipment, building and IKEA products.
• Ensure optimised daily fulfilment unit operations within the assigned area of responsibility by working in a lean, simple and cost-conscious way, applying and sharing good examples.

Skills

Customer service

Related experience

Job description

What you'll need to have

• Minimum 1 year of related experience
• Minimum 1 year of customer service experience

A day in your life with us

• Perform effectively the core and support processes in the assigned area of responsibility, using the available systems and tools that support efficient operations and data integrity.
• Contribute to the highest goods availability through accurate and on-time execution of the assigned fulfilment unit operations area of responsibility.
• Commit to all IKEA health, safety and security rules and business requirements within the area of responsibility and actively help colleagues to prevent any incidents involving co-workers, customers, equipment, building and IKEA products.
• Ensure optimised daily fulfilment unit operations within the assigned area of responsibility by working in a lean, simple and cost-conscious way, applying and sharing good examples.

About this work area

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Fulfilment Operations Co-worker

The starting rate/ salary for this position is 20.15 CAD