Customer Experience Co-worker, carts

IKEA; Ottawa; On-site; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA contribution matching

Annual IKEA bonus incentive plan

Flexible spending account

Life insurance

Merchandise and restaurant discounts (

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Ottawa location is seeking an entry-level Customer Experience Co-worker to help deliver outstanding service across all customer touchpoints in a multichannel retail environment.

You will engage with customers in a friendly, confident manner, contribute to KPIs, and continuously develop knowledge in the area of customer experience. The role emphasizes helping customers with purchases using both assisted and self-service tools.

Qualifications

• Entry-level customer support role with focus on service excellence.
• Willingness to learn and grow within the customer relations function.

Responsibilities

• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Continuously develop knowledge and skills within the area of customer experience.
• Support customers to make purchases with assistance or self-service tools.

Skills

Less than 1 year of related experience

Job description

WHAT YOU'LL NEED TO HAVE

• Less than 1 year of related experience

A DAY IN YOUR LIFE WITH US

• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Continuously develop knowledge and skills within the area of customer experience.
• Support customers to make purchases with assistance or self-service tools.

ABOUT THIS WORK AREA

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co-worker I