Cargo/Warehouse Manager YUL

Swissport; Dorval; Presencial; CAD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Paid training

Group benefits

Free parking

Descripción de la vacante

Swissport Canada Dorval is seeking an experienced cargo operations leader to plan and drive all cargo handling activities in line with our procedures and brand values.

You will lead teams to deliver safe, efficient cargo services, meet SLA targets, and optimize performance while ensuring regulatory compliance and customer satisfaction.

Formación

• Minimum of 5 years of experience within the cargo/logistics industry.
• Excellent communication skills in French and English.
• Eligible to work in Canada.
• Strong customer focus with commitment to operational quality and continuous improvement.
• Knowledge of general office operations and business support functions.
• Must be available to work a flexible schedule to support operational needs.
• Highly reliable with ownership, accountability and commitment to excellence.
• Strong analytical and problem-solving skills.

Responsabilidades

• Plan and manage all cargo service operations safely, efficiently and reliably to meet customer service expectations and objectives.
• Lead, motivate and manage teams to achieve SLA, productivity targets and performance goals.
• Monitor operational performance and KPIs to identify improvements and implement corrective actions.
• Ensure compliance with safety, security and regulatory requirements related to employees, equipment, facilities and aircraft operations.
• Oversee health and safety programs, incident reporting, investigations, and return-to-work processes.
• Monitor and evaluate operation performance to increase profitability and productivity.
• Review P&L statements for variances and take corrective actions.
• Ensure ISO 9001, 45001 and 14001 compliance and support audits and continuous improvement initiatives.
• Maintain accurate operational documentation and records.
• Monitor customer satisfaction and address service concerns with improvement actions.
• Foster a culture of accountability, safety and development through leadership and coaching.
• Build and maintain relations with internal stakeholders, customers, airport authorities and partners.

Conocimientos

Leadership

Communication

French & English

Customer focus

Analytical thinking

Descripción del empleo

Job Summary

To plan and manage all operational activities associated with cargo service handling in line with our procedures, policies, and brand values.

Job Responsibilities

• Accountable for the delivery of safe, efficient, and reliable cargo operations while meeting customer service expectations and operational objectives.
• Lead, motivate, and manage teams to achieve Service Level Agreements (SLA), productivity targets, and operational performance goals.
• Assist in monitoring operational performance and KPIs to identify opportunities and implement corrective actions.
• Ensure compliance with all safety, security, and regulatory requirements related to employees, equipment, facilities, and aircraft operations.
• Oversee workplace health and safety programs, incident reporting, investigations, return-to-work processes, and corrective actions.
• Oversee, monitor, and evaluate the operation's performance to ensure increased profitability and productivity.
• Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
• Monitor and track quality standards of the Cargo operation and ensure continuous improvements in workflows and services to maintain competitiveness.
• Ensure operational processes comply with ISO 9001, 45001, and 14001 standards while supporting audits and continuous improvement initiatives.
• Maintain accurate operational documentation, procedures, and compliance records.
• Monitor customer satisfaction, address service concerns, and implement improvement actions.
• Foster a culture of accountability, safety, continuous improvement, and employee development through effective leadership and coaching.
• Build and maintain strong relationships with internal stakeholders, customers, airport authorities, and business partners.

Qualifications And Competencies

• Minimum of 5 years of experience within the industry
• Excellent communication skills in French and English
• Eligible to work in Canada
• Strong customer focus with a commitment to operational quality and continuous improvement
• Knowledge of general office operations and business support functions.
• Must be available to work a flexible schedule, as required to support operational needs.
• Highly reliable professional with a strong sense of ownership, accountability, and commitment to operational excellence.
• Strong analytical and problem-solving skills to drive continuous improvement
• Ability to work in inclement weather

What We Offer

• Competitive pay and bonus structure
• Paid training
• Group benefits (Insurance, RRSPs, etc.)
• Free parking

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!