Cargo/Warehouse Manager YUL

Swissport; Dorval; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive pay and bonus structure

Paid training

Group benefits (Insurance, RRSPs, etc)

Job summary

Swissport in Dorval, Canada, is seeking a seasoned Cargo Operations Manager to plan and oversee all cargo service handling activities in line with our procedures, policies, and brand values.

You will lead teams to meet SLA and KPI targets, monitor performance, and coordinate with airport authorities and partners to optimize profitability and service quality. Must be fluent in French and English and eligible to work in Canada.

Qualifications

• Excellent communication skills in French and English.
• Strong customer focus with a commitment to operational quality and continuous improvement.
• Strong analytical and problem-solving skills to drive improvements.
• Must be available to work a flexible schedule to support operational needs.
• Highly reliable professional with ownership and accountability.

Responsibilities

• Accountable for the delivery of safe, efficient, and reliable cargo operations while meeting customer service expectations and operational objectives.
• Lead, motivate, and manage teams to achieve Service Level Agreements (SLA), productivity targets, and performance goals.
• Assist in monitoring operational performance and KPIs to identify opportunities and implement corrective actions.
• Ensure compliance with safety, security, and regulatory requirements related to employees, equipment, facilities, and aircraft operations.
• Oversee health and safety programs, incident reporting, investigations, return-to-work processes, and corrective actions.
• Monitor and evaluate operation performance to increase profitability and productivity.
• Monitor P&L statements for variances and take appropriate action.
• Monitor quality standards and drive continuous improvements in workflows and services.
• Ensure processes comply with ISO 9001, 45001, and 14001 standards and support audits.
• Maintain accurate operational documentation and compliance records.
• Monitor customer satisfaction and implement improvement actions.
• Foster accountability, safety, continuous improvement, and employee development through leadership and coaching.
• Build relationships with internal stakeholders, customers, airport authorities, and partners.

Skills

Bilingual FR/EN

Leadership

Operational Excellence

Analytical skills

Customer focus

Weather resilience

Job description

Job Summary

To plan and manage all operational activities associated with cargo service handling in line with our procedures, policies, and brand values.

Job Responsibilities

• Accountable for the delivery of safe, efficient, and reliable cargo operations while meeting customer service expectations and operational objectives.
• Lead, motivate, and manage teams to achieve Service Level Agreements (SLA), productivity targets, and operational performance goals.
• Assist in monitoring operational performance and KPIs to identify opportunities and implement corrective actions.
• Ensure compliance with all safety, security, and regulatory requirements related to employees, equipment, facilities, and aircraft operations.
• Oversee workplace health and safety programs, incident reporting, investigations, return-to-work processes, and corrective actions.
• Oversee, monitor, and evaluate the operation's performance to ensure increased profitability and productivity.
• Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
• Monitor and track quality standards of the Cargo operation and ensure continuous improvements in workflows and services to maintain competitiveness.
• Ensure operational processes comply with ISO 9001, 45001, and 14001 standards while supporting audits and continuous improvement initiatives.
• Maintain accurate operational documentation, procedures, and compliance records.
• Monitor customer satisfaction, address service concerns, and implement improvement actions.
• Foster a culture of accountability, safety, continuous improvement, and employee development through effective leadership and coaching.
• Build and maintain strong relationships with internal stakeholders, customers, airport authorities, and business partners.

Qualifications and Competencies

• Minimum of 5 years of experience within the industry
• Excellent communication skills in French and English
• Eligible to work in Canada
• Strong customer focus with a commitment to operational quality and continuous improvement
• Knowledge of general office operations and business support functions.
• Must be available to work a flexible schedule, as required to support operational needs.
• Highly reliable professional with a strong sense of ownership, accountability, and commitment to operational excellence.
• Strong analytical and problem-solving skills to drive continuous improvement
• Ability to work in inclement weather

What we offer

• Competitive pay and bonus structure
• Paid training
• Group benefits (Insurance, RRSPs, etc.)
• Free parking

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.