Care Schedule Coordinator – Autonomy & Impact

Senior Helpers; Surrey; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Great Place to Work

Autonomy

Task Variety

Job summary

Senior Helpers Surrey is seeking an Admin & Schedule Coordinator to support daily operations and ensure clients receive care from our caregiving team. You will organize schedules for optimal coverage, maintain records, and handle customer service.

Ideal candidates have strong organizational and communication skills, experience in scheduling or staffing, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED; associate degree preferred.
• Experience in customer service preferred.
• Minimum one year in staffing/scheduling/logistics.
• Knowledge of home care/healthcare staffing preferred.
• Excellent organization and communication skills.
• Quick-thinking and decision-making skills.
• Team player with client interaction skills and multitasking ability.
• Experience using telephones with multiple lines and multitasking while remaining professional and patient in a fast-paced environment.
• Excellent problem-solving and creative-solution abilities.

Responsibilities

• Manage workload based on goals, initiative and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients; maintain gross profit margins.
• Maintain scheduling of caregivers and respond to conflicts, emergencies and call-outs; ensure schedule is complete three days before shifts.
• Communicate caregiver changes to clients/families in a timely and positive manner.
• Track and record scheduling changes in company software.
• Accept on-call duty averaging two weeks per month as directed by supervisor.
• Assist in maintaining caregiver files and monitoring licensing/insurance expirations.
• Audit timecards to ensure hours match scheduled hours.
• Identify and solve problems using initiative and good judgment.
• Coordinate shift back-fill for tardiness or absences.
• Serve as point of contact with client families regarding schedules.
• Maintain rapport with clients and caregivers and promote positive interpersonal relationships.
• Work with supervisor on resolving complaints, incidents and injuries.

Skills

Customer service

Organization

Communication

Problem solving

Multi-tasking

Education

High School Diploma or GED

Associate degree

Tools

Scheduling software

Phone system

Job description

Senior Helpers Surrey is seeking an Admin & Schedule Coordinator to support daily operations and ensure clients receive care from our caregiving team. You will organize schedules for optimal coverage, maintain records, and handle customer service.

Ideal candidates have strong organizational and communication skills, experience in scheduling or staffing, and the ability to multitask in a fast-paced environment.