Care Partner

VMCH; Town of Mulgrave; On-site; CAD 65,000 - 84,000; Full time

Benefits offered by this job

Competitive salary

Salary packaging

Flexible work culture

Wellbeing initiatives

Parental leave

Employee assistance program (EAP)

Fitness Passport access

Job summary

VMCH is hiring a Care Partner in Mulgrave, Melbourne. You will coordinate in-home aged care, deliver compassionate support to older adults, and travel across metropolitan Melbourne to build relationships and tailor services.

Join a Mission-driven team offering career development, a competitive salary with packaging options, flexible culture, wellbeing initiatives, parental leave and access to an Employee Assistance Program. Be part of a diverse, inclusive workplace with a Catholic heritage.

Qualifications

• Diploma or higher in a relevant field (e.g., Advanced Diploma or Bachelor).
• Experience in case management, care coordination or client services in aged care.
• Experience completing assessments and developing care plans for complex needs.
• Ability to manage client budgets and coordinate services.
• Strong computer skills including Microsoft Office and client management systems.
• Excellent organisational skills and the ability to work autonomously.
• Understanding of community aged care services and referral pathways.
• Knowledge of aged care legislation, quality standards and sector reforms.
• Current Victorian Driver's Licence and willingness to travel.
• National Police Check or willingness to obtain.

Responsibilities

• Coordinate person-centred services within the Support at Home environment, helping clients stay independent at home.
• Deliver high-quality, person-centred care in clients' homes and communities.
• Conduct comprehensive assessments, develop individualised care plans and coordinate services.
• Empower clients and carers to make informed choices about their care.
• Manage your own client portfolio, including budgets and changing care needs.
• Ensure services align with aged care quality standards and policies.
• Maintain accurate case notes and client confidentiality.
• Collaborate with a multidisciplinary team and escalate concerns when needed.

Skills

Case management

Care coordination

Client services

Assessments

Care planning

Budget management

Computer skills

Organisational skills

Person-centred care knowledge

Aged care knowledge

Travel willingness

Education

Diploma or higher in a relevant field

Tools

Microsoft Office

Job description

Care Partner

• Own your portfolio, build real relationships — flexible, community-based case management
• Based in our Mulgrave office, you'll provide support to clients throughout Melbourne
• Support older Australians with your Home & Community Care expertise

• Mulgrave, VIC, Australia, 3170
• Full time

The position

As a Care Partner, you are at the heart of our mission, empowering older adults to remain independent, safe, and connected within their own homes and communities.

Based in Mulgrave, this role supports clients across metropolitan Melbourne, including the northern, inner south‑eastern and outer eastern suburbs, requiring regular travel to build meaningful relationships and coordinate personalised services that enhance wellbeing, independence and quality of life.

In This Role, You Will

• Coordinate person‑centred services within the Support at Home environment, supporting clients to achieve their goals and remain independent at home
• Deliver high‑quality, person‑centred care and support to clients in their homes and communities
• Conduct comprehensive assessments, develop individualised care plans and coordinate services
• Empower clients and carers to make informed choices about their care and support
• Manage your own client portfolio, including budgets, services and changing care needs
• Ensure services are delivered in line with aged care quality standards and organisational policies
• Maintain accurate case notes, documentation and client confidentiality
• Work collaboratively within a supportive, multidisciplinary team and elevate concerns where required
• Work towards agreed KPIs and service delivery targets, balancing quality client outcomes with productivity and service growth.

VMCH. Flourishing communities, vibrant careers.

What’s Required

• Diploma qualification in a relevant field or higher (e.g. Advanced Diploma, Bachelor degree or above)
• Experience in case management, care coordination or client services within aged care, community services or a similar environment
• Experience completing assessments, developing care plans and supporting clients with complex needs
• Ability to manage consumer budgets and support services effectively
• Sound computer skills, including Microsoft Office and client management systems
• Excellent organisational skills with the ability to prioritise and work autonomously
• Understanding of community aged care services, referral pathways and person‑centred care principles
• Knowledge of aged care legislation, quality standards and sector reforms
• Current Victorian Driver's Licence and willingness to travel as required
• National Police Check (or willingness to obtain)

What’s Possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary packaging (with potential for increased take‑home pay)
• Flexible, family friendly work culture
• Wellbeing initiatives and paid parental leave
• Employee assistance program (EAP) for you and close family members
• Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
• Discounts on private health insurance, school holiday programs, car hire and much more!
• Open a high‑interest savings account via our banking partner
• Join a place where diversity and inclusion lives, breathes and thrives.

More About Us

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.

For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.

Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.

Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.