Care Coordinator

Dialogue; Montreal (administrative region); On-site; CAD 45,000 - 65,000; Full time

Job summary

Dialogue is seeking a Care Coordinator in Montreal to improve member well-being and meet healthcare team administrative needs. In this hybrid role, you'll handle tasks like processing prescriptions and coordinating follow-up appointments. Ideal candidates will be autonomous, have strong communication skills, and be able to work evenings and weekends. Bilingualism in French and English is essential. Join us in transforming health and wellness for our members, offering a supportive environment for professional growth.

Qualifications

• Excellent written and verbal communication skills are required.
• Experience in healthcare or administration is an asset.
• Bilingualism in French and English is essential.

Responsibilities

• Acting as the first point of contact between the patient and medical team.
• Post-appointment follow-up, including sending prescriptions.
• Providing administrative support to clinicians.
• Liaising between medical support and technical teams.

Skills

Attention to detail

Problem-solving

Excellent communication skills

Customer service orientation

Autonomy

Job description

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well‑being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal‑opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Care Coordinator

Dialogue is looking for a Care Coordinator to join our team in order to improve the well‑being of our members and meet the administrative needs of our healthcare team. In this hybrid role, you will focus on essential tasks such as processing prescriptions, sending referrals, scheduling follow‑up appointments, coordinating with labs, following up with external clinics and supporting our members as needed.

If you are looking for a role where you can make an impact while focusing on key operational functions, we have a place for you!

What you’ll be doing

• Acting as the first point of contact between the patient and the medical team
• Post‑appointment follow‑up, including sending prescriptions, scheduling follow‑up appointments, sharing navigation resources, and sending recommendations by fax
• Liaising between medical support and technical teams to help patients and providers resolve various medical, technical, or logistical issues
• Committing to ensuring complete customer satisfaction
• Communicating with pharmacies and other healthcare facilities by fax or phone, as needed
• Providing administrative support to clinicians
• Advising patients to help them navigate their provincial healthcare system
• Ensuring efficiency throughout the patient journey in collaboration with members of the care team

We’d love to hear from you if you have

• Personality traits such as autonomy, attention to detail, initiative, and a positive attitude
• Availability to work evenings and weekends, as work schedules include day and evening shifts (from 6:00 a.m. to midnight, seven days a week). Our operational needs are primarily in the evenings and on weekends
• Excellent written and verbal communication skills
• The ability to manage crises and resolve problems quickly while remaining calm
• Professional experience within the public healthcare system
• A desire to work in an environment that encourages autonomy, patience, and empathy
• Motivation to work in a dynamic, patient experience focused environment
• An interest in an innovative work setting
• Comfort with computer tools and technology
• Strong organizational skills and attention to detail
• Good time management skills and the ability to prioritize tasks effectively
• A customer service oriented mindset and a willingness to help others
• Experience in healthcare or administration is an asset

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.