Operations Advisor

Dialogue Technologies Inc.; Montreal (administrative region); Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Fully funded insurance

Health spending account

Dental coverage

Fitness reimbursement

4 weeks vacation

Wellness days

Volunteer day

Hybrid work: 3 days in office

Work abroad up to 4 weeks/year

Incentive plans

RRSP matching

Coursera learning & mentorship

Parental leave top-up

Job summary

Dialogue Technologies Inc. is seeking an Operations Advisor based in Canada to drive continuous improvement within our Primary Care Programs. You will support strategic initiatives, analyze data, and coordinate cross-functional efforts to enhance member and provider experiences.

The role requires 2+ years in an operational or strategy-focused position, a business-focused degree, and strong communication and project management skills. Hybrid work in Montreal or Toronto is offered.

Qualifications

• 2+ years in an operational, strategy, or consulting role.
• Healthcare industry experience is a plus.
• Bachelor degree in business administration or related field.
• Strong project and cross-functional management capability.
• Experience with data analysis and costing analysis is preferred.

Responsibilities

• Support strategic initiatives with analysis, synthesis, and execution to drive impact across Operations.
• Identify and implement initiatives to improve operational efficiency, member experience and provider experience.
• Provide financial, operational, and data analyses to inform strategic decisions.
• Advise on development and prioritization of new and improved Medical Programs processes.
• Manage cross-functional relationships and support Primary Care responses across channels.
• Become a subject-matter expert for Medical Operations.

Skills

Project management

Cross-functional coordination

Data analysis

Operational strategy

Communication skills

People management interest

Education

Bachelor's degree in business administration

Job description

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

AI Disclosure Statement

Your role as Operations Advisor

Reporting to the Manager, Operations within our Primary Care Operations, the mission of the Operations Advisor is to continuously improve Dialogue’s Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue’s operations as well as provider experience.

What you'll be doing

• Support priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our Operations
• Identify and support implementation of initiatives to improve operational efficiency, member experience and provider experience
• Support and provide financial/operational/data analyses to support strategic direction and evaluation
• Provide operational advisory in the development and prioritization of new and improved processes across our Medical Programs, driving data driven decisions and continuous improvement
• Manage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discovery
• Become a subject-matter expert for Medical Operations

We'd love to hear from you if you have

• Based in Montreal or Toronto
• 2+ years of experience in an operational role or corporate strategy/consulting role
• Experience in the healthcare industry, in a startup environment and in customer experience is an asset
• Bachelor degree in business administration or any other relevant field
• Strong project and operational management capability, able to drive cross-functional initiatives from idea through to execution
• Experience with data analysis, business case creation and costing analysis
• Interest in people management and in managing large cross-functional teams
• Ability to bring clear strategic thinking and excellent problem-solving skills to the operational level in a proactive and collaborative way
• Highly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment
• Excellent oral and written communication skills
• Required to be in the office at least 3 days a week

At Dialogue, your well-being is our priority

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up