Operations Advisor

Dialogue; Montreal (administrative region); Hybrid; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Hybrid work 3 days/week in office

Fully funded insurance and wellness

4 weeks vacation + wellness days

Learning budget & Coursera access

RRSP matching & referral bonuses

Parental leave top-up

Job summary

Dialogue is Canada's leading virtual care provider, seeking an Operations Advisor to enhance the Primary Care Program. You will support strategic initiatives, drive efficiency, and lead data-driven process improvements within a collaborative team.

The role requires 2+ years in operations or strategy, a bachelor’s degree, and a willingness to be in the office 3 days/week in Montreal or Toronto. Hybrid work is offered with strong growth potential.

Qualifications

• Based in Montreal or Toronto.
• 2+ years of experience in an operational role or corporate strategy/consulting.
• Healthcare startup experience is a plus and customer experience is valued.
• Strong project and operational management capabilities.
• Experience with data analysis, business cases and costing analyses.
• Interest in people leadership and managing cross-functional teams.
• Clear strategic thinking and proactive problem-solving in operations.
• Highly organized and detail-oriented with competing priorities.
• Excellent oral and written communication skills.
• Office presence required at least 3 days a week.

Responsibilities

• Support priority strategic initiatives, providing analysis, synthesis, and execution support.
• Identify and support initiatives to improve operational efficiency and member/provider experience.
• Provide financial/operational/data analyses to support strategy and evaluation.
• Advise on development and prioritization of new and improved processes in Medical Programs.
• Drive data-driven decisions and continuous improvement in operations.
• Manage cross-functional relationships and monitor Primary Care responses across channels.
• Become a subject-matter expert for Medical Operations.

Skills

Operational experience

Education

Bachelor degree in business administration

Job description

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well‑being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal‑opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Your role as Operations Advisor

Reporting to the Manager, Operations within our Primary Care Operations, the mission of the Operations Advisor is to continuously improve Dialogue’s Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue’s operations as well as provider experience.

What you'll be doing

• Support priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our Operations
• Identify and support implementation of initiatives to improve operational efficiency, member experience and provider experience
• Support and provide financial/operational/data analyses to support strategic direction and evaluation
• Provide operational advisory in the development and prioritization of new and improved processes across our Medical Programs, driving data driven decisions and continuous improvement
• Manage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discovery
• Become a subject‑matter expert for Medical Operations

We'd love to hear from you if you have

• Based in Montreal or Toronto
• 2+ years of experience in an operational role or corporate strategy/consulting role
• Experience in the healthcare industry, in a startup environment and in customer experience is an asset
• Bachelor degree in business administration or any other relevant field
• Strong project and operational management capability, able to drive cross-functional initiatives from idea through to execution
• Experience with data analysis, business case creation and costing analysis
• Interest in people management and in managing large cross-functional teams
• Ability to bring clear strategic thinking and excellent problem-solving skills to the operational level in a proactive and collaborative way
• Highly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment
• Excellent oral and written communication skills
• Required to be in the office at least 3 days a week

At Dialogue, your well‑being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status , you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top‑up