Operations Advisor

Dialogue; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Fully funded insurance

Health spending account

Dental coverage

Wellness days and vacation

RRSP matching

Learning via Coursera

Parental leave top-up

Volunteer day

Job summary

Dialogue is seeking an Operations Advisor in Canada to help continuously improve our Primary Care Program. You will support growth initiatives, analyze data, and drive initiatives that enhance member and provider experiences across our Medical Programs.

Based in Montreal or Toronto, you will collaborate with cross-functional teams, manage multiple priorities, and participate in in-office work at least 3 days per week in hybrid settings.

Qualifications

• Based in Montreal or Toronto.
• 2+ years in an operational role or corporate strategy/consulting.
• Healthcare startup experience and customer experience is a plus.
• Strong project and operational management to drive cross-functional initiatives from idea to execution.
• Experience with data analysis, business case creation and costing analysis.
• Interest in people management and managing large cross-functional teams.
• Clear strategic thinking and strong problem-solving at the operational level.
• Highly organized with ability to manage competing priorities in a fast-paced environment.
• Excellent oral and written communication skills.
• Required to be in the office at least 3 days a week.

Responsibilities

• Support priority strategic initiatives with analysis, synthesis, and execution support to drive impact across Operations.
• Identify and support implementation of initiatives to improve operational efficiency, member experience, and provider experience.
• Provide financial/operational/data analyses to support strategic direction and evaluation.
• Advise on development and prioritization of new and improved processes across Medical Programs.
• Manage cross-functional relationships and monitor Primary Care responses across internal channels.
• Become a subject-matter expert for Medical Operations.

Skills

Operational planning

Data analysis

Cross-functional collaboration

Project management

Problem solving

Communication

Leadership

Education

Bachelor degree in business administration or relevant field

Tools

Excel

Job description

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

AI Disclosure Statement

Your role as Operations Advisor

Reporting to the Manager, Operations within our Primary Care Operations, the mission of the Operations Advisor is to continuously improve Dialogue’s Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue’s operations as well as provider experience.

What you'll be doing

• Support priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our Operations
• Identify and support implementation of initiatives to improve operational efficiency, member experience and provider experience
• Support and provide financial/operational/data analyses to support strategic direction and evaluation
• Provide operational advisory in the development and prioritization of new and improved processes across our Medical Programs, driving data driven decisions and continuous improvement
• Manage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discovery
• Become a subject-matter expert for Medical Operations

We'd love to hear from you if you have

• Based in Montreal or Toronto
• 2+ years of experience in an operational role or corporate strategy/consulting role
• Experience in the healthcare industry, in a startup environment and in customer experience is an asset
• Bachelor degree in business administration or any other relevant field
• Strong project and operational management capability, able to drive cross-functional initiatives from idea through to execution
• Experience with data analysis, business case creation and costing analysis
• Interest in people management and in managing large cross-functional teams
• Ability to bring clear strategic thinking and excellent problem-solving skills to the operational level in a proactive and collaborative way
• Highly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment
• Excellent oral and written communication skills
• Required to be in the office at least 3 days a week

At Dialogue, your well-being is our priority

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up