Operations Advisor

Dialogue; Montreal (administrative region); Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Fully funded insurance

Health spending account

Dental coverage

Wellness days

4 weeks vacation

Hybrid work schedule

RRSP matching

Coursera learning budget

Mentorship

Parental leave top-up (optional)

Job summary

Dialogue is seeking an Operations Advisor in Canada to support our Primary Care Program by driving growth and improving member and provider experience through data-driven initiatives.

Based in Montreal or Toronto, this role offers a hybrid schedule with at least 3 days in the office, and opportunities to lead cross-functional projects, influence strategic decisions, and drive operational excellence across the organization.

Qualifications

• 2+ years in an operational, strategy or consulting role.
• Experience in healthcare startup environment is an asset.
• Strong project and operational management capabilities.
• Experience with data analysis, business case creation and costing analysis.
• Interest in people management and cross-functional leadership.
• Clear strategic thinking and proactive problem solving at operational level.
• Highly organized, detail oriented, able to manage competing priorities.
• Excellent oral and written communication skills.
• In-office presence required at least 3 days a week.

Responsibilities

• Support priority strategic initiatives with analysis, synthesis, and execution support.
• Identify and implement initiatives to improve operational efficiency and experience.
• Provide financial/operational/data analyses to support strategy and evaluation.
• Advise on development and prioritization of new processes across Medical Programs.
• Manage cross-functional relationships and monitor Primary Care responses.
• Become a subject-matter expert for Medical Operations.

Skills

Operational experience

Data analysis

Cross-functional leadership

Project management

Problem solving

Communication

Education

Bachelor degree in business administration or relevant field

Job description

Your role as ** Operations Advisor**

Reporting to the Manager, Operations within our Primary Care Operations, the mission of the Operations Advisor is to continuously improve Dialogue’s Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue’s operations as well as provider experience.

What you’ll be doing

• Support priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our Operations
• Identify and support implementation of initiatives to improve operational efficiency, member experience and provider experience
• Support and provide financial/operational/data analyses to support strategic direction and evaluation
• Provide operational advisory in the development and prioritization of new and improved processes across our Medical Programs, driving data driven decisions and continuous improvement
• Manage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discovery
• Become a subject-matter expert for Medical Operations

We’d love to hear from you if you have

• Based in Montreal or Toronto
• 2+ years of experience in an operational role or corporate strategy/consulting role
• • Experience in the healthcare industry, in a startup environment and in customer experience is an asset
• Bachelor degree in business administration or any other relevant field
• Strong project and operational management capability, able to drive cross-functional initiatives from idea through to execution
• Experience with data analysis, business case creation and costing analysis
• Interest in people management and in managing large cross-functional teams
• Ability to bring clear strategic thinking and excellent problem-solving skills to the operational level in a proactive and collaborative way
• Highly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment
• Excellent oral and written communication skills
• Required to be in the office at least 3 days a week

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status , you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up