Care Access Representative - Edmonton

CBI Home Health; Edmonton; On-site; CAD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking community healthcare provider as a Care Access Representative in Edmonton. This dynamic role involves managing the scheduling of care staff, ensuring a seamless experience for clients and families. With a focus on communication and problem-solving, you'll thrive in a fast-paced environment while contributing to the health goals of Canadians. This full-time position offers a chance to make a meaningful impact in healthcare, working alongside a dedicated team committed to innovation and care excellence. If you're ready to do your life's best work, apply now!

Qualifications

• Minimum Grade 12 education required.
• 2+ years of experience in Customer Service or Scheduling.
• Proficiency in Microsoft Office and scheduling software.

Responsibilities

• Manage scheduling of care providers in a high-volume contact center.
• Maintain communication with clients and care providers.
• Accurately manage scheduling databases and records.

Skills

Customer Service

Scheduling

Data Management

Problem Solving

Communication

Education

Grade 12 Education

Tools

Microsoft Office Suite

Scheduling Software (AlayaCare)

Job description

Join to apply for the Care Access Representative - Edmonton role at CBI Home Health

1 week ago Be among the first 25 applicants

Join to apply for the Care Access Representative - Edmonton role at CBI Home Health

Do your life’s best work with us!

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, respond to scheduling requests, resolve issues, and ensure continuity of care.

Hours Of Work

• Monday to Friday 8:00am-4:00pm

This position will be full-time in office.

Key Responsibilities/Accountabilities

1. Efficient Scheduling: Utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
2. KPI Achievement: Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
3. Stakeholder Communication: Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.
4. Relationship Building: Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
5. Data Management: Accurately update and manage scheduling databases, client/care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
6. Compliance: Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

Knowledge, Education And Experience

1. Educational Background: Minimum Grade 12 education.
2. Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
3. Technical Skills: Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minute required.

Technical And Interpersonal Skills

1. Strong verbal and written communication skills, with excellent telephone etiquette.
2. Results-oriented with strong problem-solving abilities.
3. Ability to manage multiple tasks in a fast-paced environment.
4. Excellent time management and organizational skills, with a keen eye for detail.
5. Advanced computer literacy with various applications and programs.
6. Knowledge of medical terminology or experience in medical administration is an asset.
7. Ability to communicate in French is an asset.
8. Prior experience in healthcare scheduling is highly desirable.
9. Availability to work in office.

About Us

For millions of Canadians, CBI Home Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihomehealth.ca.

CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.