Housing Access Representatives - FT (1 - Year Contract)

Homeward Trust Edmonton; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Housing Access Representative, um Menschen in Wohnkrisen zu unterstützen. In dieser Rolle sind Sie der erste Kontakt für Klienten, die Hilfe benötigen, und arbeiten eng mit Partnern zusammen, um Lösungen zu finden. Sie werden in einem dynamischen Umfeld arbeiten, in dem Sie Ihre Kommunikationsfähigkeiten nutzen, um positive Erfahrungen zu schaffen. Diese Position bietet die Möglichkeit, einen echten Unterschied im Leben der Menschen zu machen, die Unterstützung benötigen, und fördert eine inklusive Kultur, die Vielfalt schätzt.

Qualifications

• Mindestens sechs Monate Erfahrung in der Bereitstellung positiver Erfahrungen.
• Erfahrung in gemeinnützigen Wohnorganisationen ist von Vorteil.

Responsibilities

• Erster Kontaktpunkt für Anfragen zur Wohnhilfe.
• Durchführung von Screenings und Feststellung der Berechtigung.

Skills

Kommunikationsfähigkeiten

Kundenservice

Konfliktlösung

Multitasking

Microsoft Office

Kenntnis von sozialen Dienstleistungen

Education

High School Diploma oder GED

Tools

Housing Management Systems (z.B. ETO)

Job description

Housing Access Representatives - FT (1 - Year Contract)

Join to apply for the Housing Access Representatives - FT (1 - Year Contract) role at Homeward Trust Edmonton.

About Us

Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities outlined in Edmonton’s Plan to Prevent and End Homelessness. We foster a dynamic work environment with high-energy, dedicated, and passionate staff.

We coordinate resources and efforts across agencies, neighborhoods, systems, and government to address homelessness. Our programs include housing initiatives and supportive services, emphasizing finding housing first and then providing necessary supports. For more information, visit: http://homewardtrust.ca/.

Position Summary

The Housing Access Representative (HAR) is the first point of contact for individuals and families facing housing instability or at risk of homelessness. The role involves providing positive, engaging interactions via phone and in person, conducting screenings, determining eligibility, creating housing plans, and connecting clients to support services. The HAR works closely with community partners and the Coordinated Access team to ensure timely and compassionate service.

Responsibilities also include administrative tasks such as updating case notes, tracking progress, resource navigation, and maintaining accurate records. The position reports to the Team Lead, Coordinated Access.

Qualifications

• High School diploma or GED.
• Minimum six months experience providing positive, engaging experiences for individuals.
• Experience in non-profit housing organizations is an asset.

Skills and Abilities

• Excellent communication skills, with the ability to explain complex information clearly and with empathy.
• Strong customer service and conflict resolution skills.
• Ability to multitask, stay organized, and prioritize in a fast-paced environment.
• Self-motivated, independent, and able to exercise sound judgment.
• Proficiency in Microsoft Office and housing management systems (e.g., ETO).
• Respect for confidentiality and participant privacy.
• Understanding of Indigenous cultures and the challenges faced by diverse populations.
• Knowledge of social services and homelessness issues.
• Team-oriented with effective collaboration skills.

Key Responsibilities

• Serve as the initial contact point for housing assistance inquiries.
• Conduct screenings and determine eligibility for programs.
• Update participants on their case status.
• Accurately enter data into management systems.
• Refer complex cases to senior staff.
• Monitor and report on participant progress.
• Provide information on programs and resources.
• Facilitate referrals based on client needs.
• Manage high inquiry volumes with professionalism.

Working Conditions

• Criminal record check including vulnerable sector clearance required.
• Willingness to travel within Edmonton.
• Office hours: 8:30 am - 4:30 pm, Monday to Friday.

This position closes at 4:30 p.m. on May 9, 2025. We thank all applicants; only those selected for interviews will be contacted. We encourage applications from marginalized groups, including Indigenous peoples, LGBTQ2S+, women, and newcomers, to foster diversity and inclusion.