Bus Operations Clerk II

City Of Edmonton; Edmonton; On-site; CAD 44,000 - 56,000; Full time

Job summary

Join a dynamic team at an innovative public service organization where your administrative skills will make a significant impact. In this role, you will provide essential support to a busy transit service, ensuring smooth operations and exceptional customer service. Your responsibilities will include managing inquiries, maintaining records, and assisting with HR processes, all while working in a collaborative environment. This opportunity not only allows you to contribute to the community but also offers a supportive workplace culture that values diversity and inclusion. If you are passionate about making a difference and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Completion of Grade 12 with business subjects or a relevant certificate.
• Minimum of two years of experience in administrative roles.

Responsibilities

• Provide administrative support to management and respond to inquiries.
• Maintain records, prepare meeting minutes, and assist with HR documents.

Skills

Google Workspace (Docs, Sheets, Forms, Calendar, Meet)

DocuSign

Ariba

Customer Service

Problem-solving

Time Management

Interpersonal Skills

Confidentiality

Communication Skills

Education

Grade 12 Completion

Certificate from Approved Business School/College

Tools

ETDS

TOPS

PeopleSoft

POSSE

SDMS

Remedy

Job description

Are you ready to apply your administrative skills in a busy Edmonton Transit Service (ETS) garage?Are you excited to step away from your desk as you serve a large workspace?

Work for an area that strives to improve the quality of life for the citizens of Edmonton. Edmonton Transit has a key role in a sustainable community; make your mark providing administrative support to up to 450 divisional team members of Bus Operations in Edmonton Transit.

What will you do?

• Provide administrative support to the management team, including processing documents, managing calendars, and coordinating travel
• Serve as the first point of contact for the Kathleen Andrews Transit Garage, responding to inquiries, directing visitors, and processing mail and couriers
• Deliver exceptional customer service by assisting with a range of requests, such as processing invoices, coordinating repairs, and managing stationery orders
• Offer general support to operators, including processing ID card requests, managing locker assignments, and distributing corporate gifts
• Maintain accurate records and files, ensuring compliance with the City of Edmonton's retention policies
• Prepare and distribute minutes for various meetings, including Joint Health and Safety, Transit Delivery Supervisor, and Bus Operations Clerk meetings
• Troubleshoot minor technical issues with office equipment and arrange for repairs as needed
• Support the processing of human resources documents, including pre-filling counselling forms and maintaining a tracking sheet of assignments
• Assist with the coordination of special events and staff appreciation activities
• Perform other related duties as assigned

Qualifications

• Completion of Grade twelve (12), including business subjects related to word and information processing or completion of an appropriate certificate program from an approved business school/college, supplemented by training in computer applications
• Minimum of two (2) years of diversified word and information processing experience, including experience with reception, customer service, creating/receiving purchase orders in Ariba, processing invoices and minute taking
• Must achieve a 45 WPM typing speed

Assets:

• Experience with ETDS, TOPS, PeopleSoft, POSSE, SDMS and Remedy

Skills required for success:

• Intermediate- advanced level proficiency with Google Workspace (Docs, Sheets, Forms, Calendar, Meet, etc.)
• Prior experience using DocuSign and Ariba
• Ability to maintain confidentiality and handle sensitive information with discretion
• Problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Exceptional time management and organization skills with the ability to adapt to changing priorities and meet deadlines in a fast-paced environment
• Ability to work independently and as part of a team
• Strong interpersonal skills, including the ability to effectively and tactfully communicate and develop relationships with various internal and external stakeholders and partners
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position, there may be a cost associated with this requirement
• Applicants will be tested

Work Environment:

• This is a large transit garage, considerable walking is required
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 2 permanent full-time positions

Hours of Work: 33.75 hours per week

Salary Range: $25.172 - $31.257 (Hourly); $44,346.770 - $55,067.020 (Annually)

Talent Acquisition Consultant: AG/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Word/Data Processing Clerk II
Posting Date: May 06, 2025
Closing Date: May 20, 2025 11:59:00 PM (MDT)
Number of Openings (up to): 2 - Permanent Full-time
Union: CSU 52
Department: City Operations
Work Location(s): Edmonton