Cardiology Ward Clerk — Patient Flow & Admin Support

Sinai Health; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Mount Sinai Hospital is seeking a Ward Clerk in the Medicine/Cardiology unit to support patient flow and ensure smooth communications across teams. You will greet patients, assist families, manage charts, and coordinate admissions, discharges, and appointments.

The role emphasizes strong computer skills, attention to detail, adaptability, and excellent interpersonal communication to maintain high-quality patient experiences.

Qualifications

• Diploma or degree from an accredited educational institution, preferably with secretarial training.
• At least 1 year of experience in a related role.
• Proficiency with Patient Care Systems.

Responsibilities

• Receive, greet and screen patients, families and visitors arriving to the unit.
• Coordinate admissions, discharges and transfers within and external to the department.
• Process patient appointments (outpatient referrals and tests).
• Compile patient information and disassemble charts for Health Records.
• Oversee patient charts on the unit and for quality assurance purposes.
• Utilize electronic systems to capture length of stay information relevant to the patient journey.
• Provide general administrative support (phone handling, whiteboards, copying, supplies).
• Provide customer service to patients and visitors by answering questions and guiding with wayfinding.
• Coordinate sterilization or repair of medical and office equipment.
• Collaborate with Help Desk and Building Services on routine maintenance.
• Participate in training and quality improvement activities; assist with orientation of new Ward Clerks.
• Perform other duties consistent with the job classification as required.

Skills

Microsoft Office

Typing 40 wpm

Communication skills

Multitasking

Interpersonal skills

Education

Secretarial studies diploma

Tools

Patient Care Systems

Job description

Mount Sinai Hospital is seeking a Ward Clerk in the Medicine/Cardiology unit to support patient flow and ensure smooth communications across teams. You will greet patients, assist families, manage charts, and coordinate admissions, discharges, and appointments.

The role emphasizes strong computer skills, attention to detail, adaptability, and excellent interpersonal communication to maintain high-quality patient experiences.