Ward Clerk, Medicine/Cardiology

Sinai Health; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Mount Sinai Hospital is seeking a Ward Clerk in the Medicine/Cardiology unit to support patient flow and ensure smooth communications across teams. You will greet patients, assist families, manage charts, and coordinate admissions, discharges, and appointments.

The role emphasizes strong computer skills, attention to detail, adaptability, and excellent interpersonal communication to maintain high-quality patient experiences.

Qualifications

• Diploma or degree from an accredited educational institution, preferably with secretarial training.
• At least 1 year of experience in a related role.
• Proficiency with Patient Care Systems.

Responsibilities

• Receive, greet and screen patients, families and visitors arriving to the unit.
• Coordinate admissions, discharges and transfers within and external to the department.
• Process patient appointments (outpatient referrals and tests).
• Compile patient information and disassemble charts for Health Records.
• Oversee patient charts on the unit and for quality assurance purposes.
• Utilize electronic systems to capture length of stay information relevant to the patient journey.
• Provide general administrative support (phone handling, whiteboards, copying, supplies).
• Provide customer service to patients and visitors by answering questions and guiding with wayfinding.
• Coordinate sterilization or repair of medical and office equipment.
• Collaborate with Help Desk and Building Services on routine maintenance.
• Participate in training and quality improvement activities; assist with orientation of new Ward Clerks.
• Perform other duties consistent with the job classification as required.

Skills

Microsoft Office

Typing 40 wpm

Communication skills

Multitasking

Interpersonal skills

Education

Secretarial studies diploma

Tools

Patient Care Systems

Job description

Are you a highly organized and adaptable individual seeking a career where you can make a direct impact on patient care? As a Ward Clerk, Medicine/Cardiology at Mount Sinai Hospital, you will be at the heart of our health care team, ensuring seamless communication and coordination that directly impacts patient experiences.

Is this you? Are you detail-oriented, tech-savvy, and passionate about delivering top-notch administrative support? Join our team and make a meaningful impact with your exceptional communication skills, adaptability to changing priorities, and dedication to maintaining high standards.

Your proficiency with electronic systems and office software will shine as you contribute to departmental efficiency. Showcase your talent in managing patient flow and ensuring seamless transitions, all while fostering a positive experience for patients, families, and colleagues.

You'll be an integral part of a team that values continuous learning and growth, all while contributing to the exceptional care we provide at Mount Sinai Hospital. Your skill in navigating challenging situations with professionalism and accuracy, coupled with your ability to prioritize effectively, will be invaluable in this role.

In this role you will:

• Receive, greet and screen patients/families/visitors arriving to the unit
• Coordinate admissions, discharges and transfers within and external to the department
• Process patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
• Compile patient information and disassemble charts for Health Records
• Oversee patient charts on the unit and for quality assurance purposes
• Utilize electronic systems to capture length of stay information pertinent to the patient's journey
• Provide overall administrative support (i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing)
• Provide customer service to patients and visitors by answering questions and assisting with wayfinding
• Coordinate the sterilization or repair of medical and office equipment.
• Collaborate with the Help Desk and Building Services around routine maintenance and requests
• Participate in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
• Assist with the orientation of new Ward Clerks
• Perform other duties consistent with the job classification as required

Job Requirements:

Mandatory

• Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a secretarial studies program
• 1 year of experience in a related role
• Proficiency with Patient Care Systems

Skills and Knowledge

• Proficiency with Microsoft Office including Word, Excel and Outlook
• Minimum 40 wpm keyboarding/data entry speed
• Proven flexibility, initiative, organizational and problem solving/decision-making skills
• Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
• Skilled at setting priorities and handling multiple tasks simultaneously
• Demonstrated proficiency in communication skills, both verbal and written
• Demonstrated satisfactory work performance and attendance history