Car Parts Advisor - Toyota

The Jim Pattison Auto Group; Victoria; On-site; CAD 41,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits (health, dental

Insurance

Flexible schedules

Advancement opportunities

Manufacturer-led training

Exclusive corporate discounts

Recognition and rewards programs

Positive team atmosphere

Job summary

The Jim Pattison Auto Group is seeking a Parts Advisor for Toyota Victoria. You will greet customers, identify parts, provide quotes, and manage orders while maintaining inventory accuracy and a positive team atmosphere.

This full-time position reports to the Parts Manager. Competitive benefits and a clear path for advancement are offered, with a pay range of CAD 41,000 to 75,000 annually based on experience.

Qualifications

• Experience in an automotive parts department or dealership environment is a strong asset.
• Knowledge of automotive parts and systems is highly preferred.
• Excellent customer service with a friendly, helpful attitude.
• Great attention to detail and accuracy in handling orders and inventory.
• Solid organizational and time management skills; able to multitask in a fast-paced setting.
• Comfortable using computer systems, parts catalogues, and dealership management software.
• Reliable, punctual, and team-oriented with a strong work ethic.
• Strong communication skills and ability to collaborate with technicians and service staff.

Responsibilities

• Greet customers professionally and assist with parts inquiries in person, over the phone, and by email.
• Identify, locate, and source parts using dealership systems and manufacturer catalogs.
• Provide quotes, availability, and delivery timelines for parts to customers and internal technicians.
• Process parts orders, invoices, returns, and special orders per procedures.
• Receive, unpack, label, and stock incoming parts while maintaining accurate records.
• Pick and stage parts for the service department promptly and orderly.
• Maintain an organized, clean parts department and storage area.
• Communicate effectively with technicians, service advisors, and suppliers to ensure smooth workflow.
• Monitor and report discrepancies or shortages in parts inventory.
• Handle customer and company information with confidentiality and professionalism.
• Contribute to a positive, team-oriented dealership environment.
• Perform other duties as assigned.

Skills

Automotive parts experience

Parts knowledge

Customer service

Attention to detail

Time management

Computer systems

Teamwork

Communication

Tools

Dealership software

Parts catalogues

Job description

Introduction

The Jim Pattison Auto Group is seeking a customer-focused and dependable Parts Advisor to be the welcoming face of the Parts Department at our Toyota Victoria dealership. As the main point of contact for Parts customers, you’ll play a key role in creating a positive and enjoyable experience.

You’ll take pride in providing exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

Schedule: This is a full-time, permanent position of 40 hours per week.

Pay Range: $41,000 to $75,000 annually, depending on experience level

Reports to: Parts Manager

About Us

The Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across Western Canada, representing 16 automotive brands.

Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A Day in the Life

• Greet customers professionally and assist with all parts inquiries in person, over the phone, and via email
• Accurately identify, locate, and source automotive parts using dealership systems and manufacturer catalogues
• Provide quotes, availability, and delivery timelines for parts to both retail customers and internal service technicians
• Process parts orders, invoices, returns, and special orders in accordance with dealership procedures
• Receive, unpack, label, and stock incoming parts shipments while maintaining accurate inventory records
• Pick and stage parts for the service department in a timely and organized manner
• Maintain an organized, clean, and efficient parts department and storage area
• Communicate effectively with technicians, service advisors, and suppliers to ensure smooth workflow and timely repairs
• Assist in monitoring and managing parts inventory levels and report discrepancies or shortages
• Ensure all customer and company information is handled with confidentiality and professionalism
• Contribute to a positive, team-oriented environment within the dealership
• Perform other duties as assigned

What We’re Looking For

• Previous experience in an automotive parts department or dealership environment is a strong asset
• Knowledge of automotive parts and systems is highly preferred
• Strong customer service skills with a professional, friendly, and helpful attitude
• Excellent attention to detail and accuracy in handling orders and inventory
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment
• Comfortable using computer systems, parts catalogues, and dealership management software
• Reliable, punctual, and team-oriented with a strong work ethic
• Strong communication skills and ability to work collaboratively with technicians and service staff
• This is a moderately physical role that requires:
  • Frequent standing and walking throughout the parts department and dealership
  • Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs)
  • Reaching, bending, and shelving inventory items
  • Extended periods working at a computer and parts counter
  • Occasional use of equipment such as parts carts or pallet jacks
  • Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Flexible schedules
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences.

If you require any accommodations during the recruitment process, please contact us at [e-mail].