Car Experience Specialist – Retail & Field

Clutch; Toronto; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

OMVIC license assistance

Health & dental benefits

Competitive compensation

Job summary

Clutch, Canada's largest online used car retailer, seeks a Retail Advisor (Inbound Field Specialist) for Evans Location to be the face of the company as customers pick up or sell their vehicle. You will ensure a great, unique experience in this dynamic customer and transportation role.

The role requires strong customer service, attention to detail in vehicle inspection, and the ability to handle paperwork and CRM notes accurately.

Qualifications

• High school diploma or equivalent is required.
• 1+ years in automotive industry is an asset.
• 2+ years of customer-facing experience.
• G Driver's License valid in Ontario.
• Driving Record: 3 years of clean driver’s abstract.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Minimum of 40 hours per week, with overtime as needed.

Responsibilities

• Deliver a uniquely special experience to customers.
• Provide exceptional customer service and address issues.
• Inspect vehicles for cosmetic and mechanical issues.
• Complete customer paperwork accurately and note in our CRM.
• Assist teammates with various tasks as needed.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma

Tools

CRM system

Job description

Clutch, Canada's largest online used car retailer, seeks a Retail Advisor (Inbound Field Specialist) for Evans Location to be the face of the company as customers pick up or sell their vehicle. You will ensure a great, unique experience in this dynamic customer and transportation role.

The role requires strong customer service, attention to detail in vehicle inspection, and the ability to handle paperwork and CRM notes accurately.