CAPA Case Manager: Empowerment & Community Navigation

Calgary Alternative Support Services Inc; Calgary; On-site; CAD 52,000 - 76,000; Full time

Job summary

Calgary Alternative Support Services Inc in Calgary is seeking a CAPA Case Manager to coordinate, implement and monitor individualized services under the CAPA program.

You will work with adults with disabilities, conduct needs-based assessments, develop person-centred plans, and connect clients to community and government resources, ensuring compliance with CDSS and funder requirements. This full-time role is based at our SE Calgary office.

Qualifications

• Several years of experience in Human Services.
• Demonstrated experience in case management and service navigation.
• Strong knowledge of Alberta CDSS and broader disability service systems.
• Experience conducting needs-based assessments and person-centred planning.
• Strong documentation, reporting, and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively.
• Critical thinking and problem-solving skills.
• Experience in non-profit or community-based services is an asset.
• Proficiency in Microsoft Office.

Responsibilities

• Establish respectful, professional relationships with clients.
• Obtain and document informed consent from the individual and/or guardian prior to service delivery.
• Conduct needs-based assessments that align with medical documentation and identified disability-related needs.
• Develop, implement, and regularly review ISAs reflecting client goals, strengths, and outcomes.
• Provide navigation support by connecting clients to appropriate services and resources.
• Coordinate services across multiple providers to align with client goals and CDSS expectations.
• Monitor progress and adjust supports based on outcomes and changing needs.
• Maintain accurate case notes, ISAs, and reports in CASS systems.

Skills

Case management

Service navigation

CDSS knowledge

Needs-based assessments

Documentation & reporting

Time management

Interpersonal skills

Team collaboration

Critical thinking

MS Office

Education

Degree or diploma in Human Services

Tools

Microsoft Office

Job description

Calgary Alternative Support Services Inc in Calgary is seeking a CAPA Case Manager to coordinate, implement and monitor individualized services under the CAPA program.

You will work with adults with disabilities, conduct needs-based assessments, develop person-centred plans, and connect clients to community and government resources, ensuring compliance with CDSS and funder requirements. This full-time role is based at our SE Calgary office.