Cannabis Concierge

tgcwaterloo; Southwestern Ontario; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Flexible working hours

Opportunities for promotion

Job summary

tgcwaterloo is seeking a Cannabis Concierge/Budtender to assist customers in selecting cannabis products and provide expert guidance on strains, uses, and consumption methods. The role requires greeting customers, handling queries, and communicating any issues to management.

The ideal candidate has a vibrant personality, strong sales skills, and a commitment to legal compliance in Ontario’s cannabis market. Flexible hours and growth opportunities are available.

Qualifications

• High school diploma or GED or Higher.
• CannSell certification including Updated Program Requirements.
• Minimum age 19+ and clean criminal background check.
• At least 2 years of experience in Retail/Customer Service.
• First Aid/CPR, WHMIS, and Worker’s Health and Safety Awareness training are assets.
• Proficiency in Google Workspace applications.
• Outstanding organizational skills.
• Excellent analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.

Responsibilities

• Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
• Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.
• Processing customers' payments using the dispensary's Point of Sale (POS) system.
• Ensuring that the dispensary is clean and well-organized at all times.
• Educating customers on the safe use of their selected cannabis products.
• Correctly weighing, packaging, and labeling cannabis products as required.
• Checking customers' identification documents to verify that they are of legal age.
• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Analytical

Google Workspace

Teamwork

Cash handling

Education

High school diploma

CannSell certification

Tools

POS system

Google Workspace

Job description

We are a small boutique Cannabis retailer from Waterloo, locally owned and operated. We are looking to recruit knowledgeable, and passionate cannabis experts to join our growing family.

As a Cannabis Concierge/Budtender, you will be helping customers in selecting suitable cannabis products. The responsibilities of the Budtender include greeting and welcoming customers, informing the manager of customer complaints and operational issues, and sharing firsthand experiences of cannabis products to address customer concerns. You should also be able to answer customers’ questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption.

To be successful as a Budtender, you should keep abreast of the latest developments in cannabis laws to maintain legal compliance. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales process on and off the floor.

Budtender Responsibilities:

• Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.


• Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.


• Processing customers' payments using the dispensary's Point of Sale (POS) system.


• Ensuring that the dispensary is clean and well-organized at all times.


• Educating customers on the safe use of their selected cannabis products.


• Correctly weighing, packaging, and labeling cannabis products as required.


• Checking customers' identification documents to verify that they are of legal age.


• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.

Budtender Requirements:

• High school diploma or GED or Higher.


• You must be a Qualified Cannabis Worker in the province of Ontario to apply and be able to provide a current copy of Ontario's CannSell certification including the Updated Program Requirements including the New Mandatory Module on Edibles, Extracts, and Topicals at the time of application.


• You must be at least the minimum required legal age (at least 19 years old) and be able to provide a clean criminal background check prior to employment.


• At least 2 years of experience in a Retail/Customer Service environment, Experience in the Cannabis industry will be considered an asset


• First Aid/CPR, WHMIS, and Worker’s Health and Safety Awareness training will be considered an asset (Proof of Valid Certification can be provided at the time of the interview or with your application)


• Proficiency in all Google Workspace applications.


• Outstanding organizational skills.


• Excellent analytical and problem-solving skills.


• Effective communication skills.


• Exceptional customer service skills.

Benefits:

• Flexible working hours


• Opportunities for promotion

Job Types:

Full‑time, Part‑time