Key Holder

FOUR20; Canmore; On-site; CAD 34,000 - 46,000; Full time

Job summary

FOUR20 Premium Market in Canmore is hiring for an in-store position focused on delivering exceptional customer service and education about cannabis products. You will engage with customers, build baskets based on needs, and ensure a safe and inclusive shopping environment.

Proficiency with Lightspeed POS and the ability to stand for long periods are required. Flexibility for evenings, weekends, and holidays helps support our community presence and evolving cannabis culture.

Qualifications

• Retail and customer service experience required.
• Familiarity with point of sale (POS) systems preferred.
• Strong communication and teamwork skills are essential.

Responsibilities

• Provide outstanding customer service by understanding customer needs and recommending products.
• Process sales, refunds, discounts and promotions using Lightspeed POS.
• Maintain a safe, welcoming, and inclusive store environment for customers and staff.
• Assist with inventory, merchandising and stocking to keep product levels optimal.
• Adhere to regulatory guidelines and company policies at all times.

Skills

Retail experience

POS systems

Customer service

Teamwork

Tools

Lightspeed POS

Job description

Your Opportunity at FOUR20 Premium Market:

We are looking for people that care and are passionate about cannabis and the community. People to contribute to our growing company and cannabis culture by being the best version of themselves. Our goal is to welcome the community by providing exceptional customer experience and education. It is a big responsibility to ensure customers are aware of ever-changing product formats and innovation.

How we live it

• By being responsible stewards of cannabis in the community, fostering strong relationships and sharing knowledge.
• By curating a diverse, inclusive and supportive environment. We recognize passion, expertise and a willingness to take on new challenges.
• By going above and beyond to deliver an unparalleled in-store experience through exceptional care and expertise.
• By nurturing a safe and inclusive environment in the communities we operate in.

Essential Functions

• Being a kind and decent human being, be your authentic self, promote a safe and inclusive environment
• Provide outstanding customer service by building baskets based on customers needs and recommendations
• Working together as a team, contributing to our FOUR20 culture and ensuring a safe space for all customers and employees
• Manage POS systems for transactions: sales, voids, discounts and promotions (Lightspeed POS)
• Responsible for open and close procedures of the store
• Be problem solvers: flexible with unforeseen situations and resolve any issues promptly and professionally
• Curious mindset; continuous learning of Cannabis products, strains, categories and accessories
• Maintain accurate inventory counts and reporting
• Adhering to all regulatory guidelines, company policies and procedures
• Comfortable working independently
• Merchandising and stocking, keeping product levels maintained
• Leverage our best in class in-house cannabis and sales education program.

Non-Negotiables

• Sellsafe (AB), Cannsell (ON)
• Verify ID and eligibility of customers
• Understand the regulations, uphold the standards, respect and understand the importance of your cannabis qualification
• Reliable and strong communication with your team
• Enthusiastic, friendly and proud to be part of the recreational cannabis market and evolving cannabis culture

Requirements

• Must be of legal age and hold a license in the province of the position *Non-negotiable*
• Learn how to get started on your Cannabis Qualification: https://www.420pm.ca/careers
• Retail and customer service experience
• Familiarity with point of sale (POS) systems
• Time Management Skills: Ability to manage and prioritize multiple tasks
• Eager to learn and develop
• Ability to work at multiple locations will allow for more hours and development
• Flexible schedule, including evenings, weekends and holidays
• Must be able to stand for long periods of time
• Must be physically able to pull, push and carry up to 25 lbs