(Canada) Software Implementation Consultant - Level 2 - Financial

PointClickCare; Canada; Remote; CAD 82,000 - 93,000; Full time

Job summary

An established industry player is seeking a Software Implementation Consultant to enhance business outcomes in the healthcare sector. This role focuses on building strong customer relationships and providing expert advice on solutions and best practices. The ideal candidate will lead detailed analyses of customer needs, translating them into actionable implementation strategies. This position offers the opportunity to work closely with clients, ensuring their success while collaborating with internal teams. If you are a self-starter with a passion for technology and a commitment to delivering results, this role is perfect for you.

Qualifications

• Experience in software implementation and workflow analysis.
• Strong communication and organizational skills are essential.

Responsibilities

• Act as the principal liaison to implement best practices for customers.
• Lead business discovery and develop recommendations for delivery.

Skills

Communication Skills

Organizational Skills

Collaboration Skills

Problem-Solving Skills

Critical Thinking

Adaptability

Accountability

Education

Post-secondary education in accounting or technology

Tools

Artificial Intelligence (AI)

Job description

As part of the Professional Services, Practice Delivery team, the Software Implementation Consultant, Financial will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 30% on site travel to customer sites and regional meetings. The Software Implementation Consultant will report to the Practice Manager, Professional Services.

Key Responsibilities:

• Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
• Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
• Translate technical requirements and execute system configuration setup (more complex than entry)
• Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
• Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
• Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
• Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
• When needed, travel to customer on-site locations to lead and direct meetings and presentations

Required Experience:

• Post-secondary education in accounting or technology preferred
• Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI
• Healthcare industry experience preferred
• Excellent communication, organizational and collaboration skills
• Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
• Multi-resource project team experience balancing milestones and objectives efficiently and on time
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
• The ability to quickly learn new concepts and technologies and convert them into customer solution value
• Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
• Ability to thrive in a high paced, complex team environment
• Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills

The salary range for this position is $82,000 - $93,000 a year, plus bonus or commission, equity, and benefits. Our salary ranges are determined by job and level. The range displayed reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.