Canada CS Returns & Warehouse Coord.

Pure Fishing; Canada; On-site; CAD 45,000 - 65,000; Full time

Job summary

Pure Fishing, a global leader in fishing tackle, is seeking a Canada Customer Service Returns & Warehouse Coordinator. You will manage the Canadian returns process, serve as the main contact for returns, replacements, and warranty claims, and ensure credits and dispositions are processed accurately.

You will collaborate with 3PLs and warehouse teams, monitor returns-related inventory, operate forklift equipment with certification, and support logistics activities while identifying trends to

Qualifications

• 2–5 years of experience in customer service, returns processing, logistics, or warehouse coordination.
• Experience with ERP systems (SAP, Oracle) and Microsoft Excel.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Effective communication and cross-functional collaboration.

Responsibilities

• Manage the Canadian returns process, including authorizations, tracking, and resolution.
• Serve as primary contact for customers on returns, replacements, and warranty claims.
• Ensure timely processing of credits, replacements, and product disposition.
• Maintain strong relationships with customers through responsive service.
• Coordinate with 3PL providers and warehouse teams for receipt and processing of returns.
• Monitor inventory levels related to returns and update systems accordingly.
• Operate reach truck equipment and maintain forklift certification.
• Support inbound and outbound logistics, including shipment tracking.
• Identify discrepancies between physical inventory and system records.
• Track returns data to identify trends and root causes for improvement.
• Collaborate with Sales, Quality, and Supply Chain to reduce return rates.
• Maintain documentation and reporting for returns, credits, and warehouse activity.
• Support continuous improvement initiatives to enhance efficiency and customer experience.

Skills

ERP systems (SAP, Oracle)

Microsoft Excel

Customer service

Logistics coordination

Problem-solving

Job description

Pure Fishing is a global leader in the fishing tackle industry, with a portfolio of iconic brands that includes Abu Garcia®, Berkley®, Fenwick®, Frabill®, PENN®, Pflueger®, Plano®, Savage Gear®, Shakespeare®, SpiderWire®, Ugly Stik®, and many more. The brands that came together to form Pure Fishing were founded by inventors and innovators responsible for many of the advancements in the fishing tackle industry that anglers worldwide benefit from today. Our team of industry-leading experts and our global network of operations and innovation hubs strive to find those next innovations and produce world-class products designed to delight our consumers, strengthen business for our customers, and build love for our brands globally. But to us fishing is not just about business, it is about time shared with family and friends, for some the peace derived from time on the water or for others the thrill of the battle and satisfaction of the earned triumph, and for all that feeling you get with every catch. We are a passionate team hungry to win while dedicated to creating memorable experiences with our brands and products and helping anglers everywhere have more fun catching more fish. We want your next day on the water to be your best day on the water. At Pure Fishing we have high expectations for Execution, we strive to Empower our people every day, expect and encourage Authenticity.

Canada Customer Service Returns & Warehouse Coordinator

What will you do?

• Manage the Canadian returns process, including authorizations, tracking, and resolution.
• Serve as a primary point of contact for customers regarding returns, replacements, and warranty claims.
• Ensure timely and accurate processing of credits, replacements, and product disposition.
• Maintain strong relationships with customers by delivering responsive and solution-oriented service.
• Coordinate with third-party logistics (3PL) providers and warehouse teams to ensure efficient receipt, inspection, and processing of returned goods.
• Monitor inventory levels related to returns and ensure proper system updates and reconciliation.
• Operate battery-powered reach truck equipment while successfully obtaining forklift certification.
• Support inbound and outbound logistics activities, including shipment tracking and issue resolution.
• Identify and resolve discrepancies between physical inventory and system records.
• Track and analyze returns data to identify trends, root causes, and opportunities for improvement.
• Collaborate with cross-functional teams (Sales, Quality, Supply Chain) to reduce return rates and improve customer satisfaction.
• Maintain accurate documentation and reporting related to returns, credits, and warehouse activity.
• Support continuous improvement initiatives to enhance operational efficiency and customer experience.

What makes you a great catch?

• 2–5 years of experience in customer service, returns processing, logistics, or warehouse coordination.
• Experience working with ERP systems (e.g., SAP, Oracle) and Microsoft Excel.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Effective communication skills with the ability to collaborate across teams and with external partners.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with Canadian distribution and logistics processes is a plus.

Why You’ll Love It Here

• Be part of a collaborative and supportive team focused on delivering excellence.
• Work in an environment that values innovation, accountability, and continuous improvement.
• Contribute to a company known for quality, craftsmanship, and passion for the outdoors.

Your Work Environment

• Office and warehouse coordination environment with regular interaction with logistics partners.
• May require occasional visits to warehouse or distribution facilities.
• Fast-paced setting with a focus on accuracy and customer satisfaction.

What You’ll Need To Succeed

• Strong customer-first mindset with a proactive approach to problem-solving.
• Ability to analyze data and make informed decisions.
• High level of accountability and attention to detail.
• Team-oriented attitude with a willingness to support broader operational goals.