(CAN) Stocking 2 Team Lead

Walmart; Hamilton; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart in Hamilton, ON is seeking a backroom and unloading department contributor to lead customer service initiatives and support daily store operations. You will assist in planning department activities, train associates, and help on the sales floor as needed.

The role focuses on delivering high service levels, maintaining secure and orderly backroom areas, and collaborating with management to optimize workflow and safety.

Qualifications

• Providing excellent customer service by greeting customers, assisting with products or services, resolving issues and referring concerns when needed.
• Co-ordinating tasks and priorities with coaches and store management for efficient backroom operations.

Responsibilities

• Provide excellent Customer Service by greeting all customers in a polite and friendly manner.
• Assist in directing and coordinating task completion per priorities from the Stocking Coaches and Store Management.
• Check backroom appearance and stock, implement merchandising changes and stocking when required.
• Lead daily team huddles, share updates, set goals and track productivity.
• Ensure high-value merchandise is secure, doors/lockups are secured when not in use, and complete daily audits.
• Review schedules with People Lead and validate training opportunities with coaches and team.

Skills

Customer service

Team coordination

Merchandising

Safety procedures

Job description

Position Summary...

Assists in the leadership of the backroom and unloading department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do...

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Stocking 1 and 2 Coach and the Store Management Team.
3. Assesses the overall presentation of backroom and appearance, noting deficiencies for corrective action and executing merchandising display changes or stocking where required.
4. Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
5. Ensuring all high ticket merchandise is secured, all doors and lockups are secured when not in use and completing daily audits as per program.
6. Review completed schedules with People Lead.
7. Tours assigned areas with the Coach and team associates validate and identify training opportunities.Develops associates through teaching and training and provides feedback as needed.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure.
9. Complete GTA/Workday tasks and supports Management
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

510 CENTENNIAL PKWY N, HAMILTON, ON L8E 0G2, Canada

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