(CAN) Leader d’équipe, aire des caisses

Walmart; Pointe-Claire; Presencial; CAD 25 000 - 35 000; Tempo integral

Resumo da oferta

Walmart in Pointe-Claire, QC, seeks a Front End Team Leader to help lead department processes and deliver exceptional service. You will train associates, assist on the sales floor, and coordinate schedules while maintaining safety and cleanliness across the store.

Responsibilities include daily team huddles, communication of updates, and supporting hiring. The role emphasizes coaching, problem solving, and a strong customer-first approach.

Qualificações

• Age – 16 or older.

Responsabilidades

• Provide excellent customer service by greeting customers, assisting with products, locating items, and resolving issues.
• Ensure safe work processes, proper lifting, area cleanliness, and adherence to safety procedures.
• Handle customer and associate concerns and provide guidance as needed.
• Delegate and support front-end operations, maintain coverage, and coordinate breaks.
• Review schedules with the People Lead and participate in training opportunities.
• Lead daily team huddles, communicate updates, set goals, and track productivity.
• Maintain a safe, clean, hazard-free environment per policy and process.
• Complete GTA/Workday tasks and support management.
• Support recruiting and growth conversations for associates.

Conhecimentos

Customer Service

Communication

Teamwork

Flexibility

Descrição da oferta de emprego

Position Summary

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
3. Handles customer and associate concerns and provides guidance as required.
4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
5. Review completed schedules with People Lead.
6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
9. Complete GTA/Workday tasks and supports Management.
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

195 Boul Hymus, Pointe-Claire, QC H9R 1E9, Canada

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