(CAN) Leader d’équipe, aire des caisses

Walmart Canada; Montreal; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada is seeking a Front End Leadership candidate to assist in managing department processes and driving excellent customer service. You will respond to inquiries, train associates, and ensure tasks are completed efficiently on the sales floor.

You’ll plan department activities based on workload, coordinate coverage, and support management with GTA/Workday tasks as needed. The role emphasizes safety, training, team communication, and performance coaching to foster growth and strong

Responsibilities

• Provide excellent customer service by greeting customers, assisting with product promotions, locating merchandise, and helping with purchase decisions.
• Enforce safe work processes and emergency procedures; maintain area cleanliness and security.
• Address customer and associate concerns, offering guidance as needed.
• Oversee front-end operations, ensure coverage, and coordinate breaks.
• Review schedules with People Lead and support management.
• Lead training opportunities through coaching and feedback.
• Communicate clearly with the team, run daily huddles, share updates and goals.
• Support recruiting and helping hire new associates.

Skills

Customer service

People leadership

Training and coaching

Shift scheduling

Communication

Job description

Position Summary

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities.Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

17000 RTE TRANSCANADIENNE, KIRKLAND, QC H9J 2M5, Canada

Are you currently a Walmart associate?

Important Note:

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