(CAN) Front End Team Lead

Walmart Canada; Rouyn-Noranda; Sur place; CAD 25 000 - 35 000; Temps partiel

Résumé du poste

Walmart Canada in Rouyn-Noranda is seeking a Front End Associate to lead department processes, respond to issues, and develop associates through teaching and training. You will ensure high levels of customer service while supporting task completion and keeping the sales floor organized.

Responsibilities include planning workload, coordinating coverage, leading team huddles, reviewing schedules with the People Lead, and supporting recruiting.

Qualifications

• Age – 16 or older.

Responsabilités

• Provide excellent Customer Service by greeting customers, assisting with products, locating merchandise and guiding purchases.
• Follow safe work processes and emergency procedures, including lifting safety, cleanliness, evacuations and incident reporting.
• Handle customer and associate concerns with guidance as needed.
• Delegate and follow up on front-end operations, ensuring coverage and breaks.
• Review completed schedules with People Lead and adjust as needed.
• Identify training opportunities by touring areas with Coach and team, and provide feedback.
• Lead daily team huddles, communicate updates, set goals, and track productivity metrics.
• Maintain a safe, clean work environment, adhere to policies, and ensure displays are secure.
• Complete GTA/Workday tasks and support Management.
• Assist with performance growth conversations and aid recruiting and hiring efforts.

Connaissances

Customer service

Leadership

Communication

Training and teaching

Team coordination

Description du poste

Position Summary

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

275 BLVD RIDEAU, ROUYN-NORANDA, QC J9X 5Y6, Canada

Important Note

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