(CAN) Front End Team Lead

Walmart Canada; Smiths Falls; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Smiths Falls, Ontario is seeking a Front End Associate leader to assist in the leadership of front-end and department processes, respond to problems, and train associates. The role emphasizes strong customer service and task completion across front-end operations on the sales floor.

The position supports scheduling, daily team huddles, and ongoing coaching to develop associates while maintaining safety and compliance with company policies.

Qualifications

• Age – 16 or older

Responsibilities

• Provide excellent customer service by greeting customers, assisting with product/services, locating merchandise and facilitating purchases.
• Ensure safe work processes and emergency procedures are followed, including safe lifting, cleanliness, evacuations, and safety codes.
• Handle customer and associate concerns; provide guidance as required.
• Delegate and coordinate front-end operations, ensure proper coverage and breaks.
• Review schedules with People Lead and monitor productivity and scanning accuracy.
• Lead daily team huddle, communicate updates and set goals for the shift.
• Identify training opportunities and develop associates through teaching and feedback.
• Support recruiting and onboarding of new associates.

Skills

Customer service

Communication

Training and coaching

Team leadership

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

114 LOMBARD ST, SMITHS FALLS, ON K7A 5B8, Canada

Important Note

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