(CAN) Front End Team Lead

Walmart Canada; Grande Prairie; On-site; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Disability accommodation

Job summary

Walmart Canada in Grand Prairie, AB is seeking a Front End Associate to help lead department processes and deliver exceptional customer service. You will greet customers, promote products, resolve issues, and support associates through coaching and training.

Responsibility includes coordinating front-end coverage, reviewing schedules, and driving safety and cleanliness standards. The role emphasizes teaching opportunities, daily team communications, and collaboration with leadership to achieve

Qualifications

• Customer service skills evident in greetings, assistance, problem resolution, and upselling where appropriate.
• Ability to lead and develop associates through coaching and training.
• Experience conducting daily team meetings and providing updates and performance feedback.

Responsibilities

• Provide excellent customer service by greeting customers, assisting with product promotion, and resolving issues.
• Ensure safe work processes and follow emergency procedures.
• Delegate and supervise front-end operations, coordinate breaks, and ensure coverage.
• Lead daily Team Huddle and communicate goals and productivity updates.
• Develop associates through teaching and training, and support recruitment.
• Assist with scheduling and coaching to support department goals.

Skills

Customer service

Team leadership

Communication

Training

Job description

Position Summary

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.75.

Le taux horaire minimum pour ce poste débute à 19.75.

Minimum Qualifications

Age - 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

11050-103 Ave, Grand-Prairie, AB T8V 7H1, Canada

Important Note

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