(CAN) Front End Team Lead

Walmart; Salaberry-de-Valleyfield; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in Salaberry-de-Valleyfield is hiring a Front End Associate to assist in leadership of front end and department processes, respond to problems, and develop associates through teaching and training.

You will deliver excellent customer service, promote products, ensure safe procedures, manage schedules with the People Lead, and support recruiting and training initiatives.

Qualifications

• Role requires bringing strong customer service and teamwork.
• Ability to lead and coach associates on front-end operations.
• Good communication and problem-solving skills.

Responsibilities

• Provide excellent customer service by greeting customers, promoting products, locating merchandise, and assisting with purchases.
• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns and provide guidance as required.
• Delegate, assist and monitor front-end operations and schedule coverage.
• Review completed schedules with People Lead and coordinate breaks.
• Identify training opportunities and develop associates through teaching.
• Lead daily team huddles and communicate updates, goals, and productivity metrics.
• Maintain a safe, clean work environment and follow safety policies.
• Complete GTA/Workday tasks and support management.
• Assist Coach/People Lead with performance conversations and recruitment.

Skills

Customer service

Team leadership

Communication

Job description

Position Summary

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
3. Handles customer and associate concerns and provides guidance as required.
4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
5. Review completed schedules with People Lead.
6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
9. Complete GTA/Workday tasks and supports Management.
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

2050 Boul Monseigneur Langlois, Salaberry-De-Valleyfield, QC J6S 5R1, Canada

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