(CAN) Front End Team Lead

Walmart Canada; Saint-Leonard; On-site; CAD 25,000 - 36,000; Full time

Job summary

Walmart Canada in Saint-Leonard is seeking a Front End Leader to assist in driving department processes and customer service excellence. You will help train associates, coordinate schedules, and support management in daily operations and safety practices.

The role emphasizes leadership, communication, and hands-on coaching to improve productivity and service quality in a fast-paced retail environment.

Qualifications

• Age 16 or older.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with product selection and purchases.
• Ensure safety by following established procedures, housekeeping, and emergency protocols.
• Delegate and coordinate front-end operations, ensuring coverage and breaks.
• Lead daily team huddles, share updates, set goals and monitor productivity.
• Develop associates through teaching, training, and feedback; support recruitment and onboarding.

Skills

Customer Service

Team Leadership

Training & Development

Scheduling

Safety Procedures

Communication

Tools

GTA/Workday

Job description

Position Summary

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

7445 Boul Langelier, Saint-Leonard, QC H1S 1V6, Canada

Important Note

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