(CAN) Front End Team Lead

Walmart Canada; Kirkland; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in Kirkland, QC is seeking a Front End Lead to help manage the front-end and department processes, coach associates, and ensure excellent customer service while meeting workload and sales targets.

The role focuses on scheduling, training, communication, safety, and collaboration with the People Lead to support recruitment and development of the team. Minimum age 16 and a minimum hourly rate of $21.85.

Qualifications

• Age – 16 or older.
• Willing to work in a retail environment.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with product selection.
• Promote products/services and help customers locate merchandise.
• Assist in front-end operations and delegate breaks to ensure coverage.
• Review schedules with People Lead and communicate updates at team huddle.
• Lead daily team huddle and track productivity metrics.
• Ensure safe work practices and adherence to procedures.
• Support management with GTA/Workday tasks and recruitment support.
• Identify training opportunities and develop associates through teaching.

Skills

Customer service

Leadership

Training

Communication

Job description

Position Summary

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

17000 RTE TRANSCANADIENNE, KIRKLAND, QC H9J 2M5, Canada

Important Note

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