(CAN) Front End Team Lead

Walmart Inc.; Niagara Falls; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada is seeking a Front End Associate to lead customer-focused department processes at our Niagara Falls location. The role emphasizes greeting customers, guiding product selections, resolving issues, and promoting services.

You will supervise front-end coverage, review schedules, and drive daily team huddles for goals and productivity. This position requires strong communication, a dedication to safety, and the ability to train and develop associates.

Qualifications

• Greeting customers in a polite and friendly manner.
• Assist customers by promoting products/services and locating merchandise.
• Resolve customer issues and refer concerns when appropriate.
• Lead front-end operations with proper coverage and breaks.
• Communicate with the team during daily huddles and provide updates and goals.

Responsibilities

• Provide excellent customer service and promote products.
• Ensure safe work processes and follow emergency procedures.
• Address customer and associate concerns with guidance.
• Coordinate front-end coverage and supervise breaks.
• Review schedules with People Lead and manage GTA/Workday tasks.
• Develop associates through teaching and training and provide feedback.
• Lead daily team huddles and track productivity and goals.
• Contribute to a safe, clean work environment and secure displays.

Skills

Customer service

Communication

Sales promotion

Team coordination

Job description

Position Summary...Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.What you'll do...1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.3. Handles customer and associate concerns and provides guidance as required.4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.5. Review completed schedules with People Lead.6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.9. Complete GTA/Workday tasks and supports Management.10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.The minimum rate of pay for this position starts from $21.20.Le taux horaire minimum pour ce poste débute à 21.20.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…7481 OAKWOOD DR, NIAGARA FALLS, ON L2G 0J5, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .