(CAN) Front End Team Lead

Walmart Canada; Drumheller; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Drumheller, AB is seeking a Front End Associate to support customer service and department operations on the sales floor. You will greet customers, promote products, help with purchases, and address issues to ensure a positive shopping experience.

Responsibilities include coordinating front-end coverage, guiding associates through training, leading daily team huddles, maintaining safety standards, and supporting scheduling and management tasks as described by the People Lead.

Qualifications

• Age – 16 or older

Responsibilities

• Provide excellent customer service by greeting customers and assisting with products and purchases.
• Ensure safety procedures and cleanliness; follow emergency protocols.
• Address customer and associate concerns and provide guidance.
• Coordinate front-end operations and coverage; manage breaks.
• Review schedules with People Lead.
• Conduct training opportunities and provide feedback to associates.
• Lead daily team huddles and communicate updates and goals.
• Maintain safe, clean work environment and secure displays.
• Support GTA/Workday tasks and management.
• Assist recruitment and hiring of new associates.

Skills

Customer service

Communication

Team leadership

Training

Safety procedures

Scheduling

Recruiting support

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.25.

Le taux horaire minimum pour ce poste débute à 19.25.

Minimum Qualifications...

Age – 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1801 S Railway Ave Box 1960, Drumheller, AB T0J 0Y0, Canada

Important Note:

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