(CAN) Front End Team Lead

Walmart Canada; Fort McMurray; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada is seeking a Front End Leader at our Fort McMurray location to guide department processes, respond to inquiries, and develop associates through teaching and training. The role emphasizes delivering high-quality customer service while ensuring tasks are completed efficiently and safely.

You will lead front-end operations, coach team members, coordinate coverage, and participate in performance conversations.

Qualifications

• Age 16 or older
• Ability to lead front-end operations
• Walmart front-end standards experience preferred

Responsibilities

• Provide excellent customer service by greeting and assisting customers, promoting products, locating items, and resolving issues.
• Ensure safe work processes, proper lifting techniques, cleanliness, and adherence to safety protocols.
• Delegate, supervise, and follow up on front-end operations and breaks.
• Review schedules with the People Lead and monitor productivity.
• Lead daily team huddles and communicate updates and goals to the team.

Skills

Customer service

Leadership

Training & development

Communication

Job description

Position Summary

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
  

The minimum rate of pay for this position starts from $21.90.

Le taux horaire minimum pour ce poste débute à 21.90.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1053 K. SAWATZKY BLVD, FORT MCMURRAY, AB T9K 0P4, Canada

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