(CAN) Front End Team Lead

Socket.dev; Kirkland; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in Kirkland, QC is seeking a Front End Associate to greet customers, promote products, locate merchandise, and support department processes. You will assist on the sales floor and help ensure a smooth shopping experience for every guest.

You will lead daily team huddles, follow safety procedures, handle customer concerns, and help manage schedules. The role emphasizes strong communication, teaching opportunities for associates, and maintaining a clean, hazard‑free store

Qualifications

• Age - 16 or older

Responsibilities

• Providing excellent Customer Service by greeting customers, promoting products/services, locating merchandise and resolving issues.
• Ensures safe work processes and emergency procedures are followed.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up front-end operations and scheduling.
• Lead daily team huddles and communicate updates and goals.
• Develops associates through teaching and training.
• Supports recruiting and onboarding of new associates.

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
3. Handles customer and associate concerns and provides guidance as required.
4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
5. Review completed schedules with People Lead.
6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
9. Complete GTA/Workday tasks and supports Management.
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

17000 RTE TRANSCANADIENNE, KIRKLAND, QC H9J 2M5, Canada

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