(CAN) Digital Fulfillment Team Lead

Walmart Inc.; Hamilton; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Hamilton, Ontario is seeking a Digital Department Associate to support leadership in digital processes, respond to inquiries and train associates while ensuring top-notch customer service and task completion.

You will help plan and execute department activities, coordinate tasks, supervise schedules, and assist with recruitment and safety practices. The minimum pay starts at $21.20 per hour.

Qualifications

• Customer service orientation with a focus on resolving questions and promoting products.
• Ability to coordinate tasks based on priorities from leadership and management.
• Willingness to support recruiting, training and development of associates.

Responsibilities

• Provide excellent customer service and assist customers with product choices and purchases.
• Coordinate daily tasks per priorities from Digital Fulfillment Coach and Store Management.
• Maintain department presentation and stock levels; identify deficiencies for action.
• Lead daily team huddle, communicate updates, set goals and track productivity.
• Review schedules with People Lead and allocate coverage across areas.
• Support training opportunities and associate development; assist in coaching.

Skills

Customer service

Team coordination

Training

Communication

Tools

Workday

GTA

Job description

Position Summary...Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.What you'll do...1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.3. Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.5. Review completed schedules with People Lead.6. Assign Associates to support with coverage and availability tasks in all areas of the store.7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.9. Complete GTA/Workday tasks and supports Management.10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.The minimum rate of pay for this position starts from $21.20.Le taux horaire minimum pour ce poste débute à 21.20.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…510 CENTENNIAL PKWY N, HAMILTON, ON L8E 0G2, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .