(CAN) Digital Fulfillment Team Lead

Walmar; Laval (administrative region); On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmar in Laval, QC is seeking a dedicated leader to assist in the leadership of the Digital department processes, respond to problems and inquiries, and develop associates through teaching and training.

You will ensure a high level of customer service while completing tasks, plan department activities, and assist on the salesfloor when required. This role reports to the Store Management Team and works on-site at 5205 Blvd Robert Bourassa, Laval.

Qualifications

• Minimum age 16 or older.
• Strong customer service skills.
• Ability to lead daily huddles and coordinate tasks.
• Experience with employee scheduling and training.

Responsibilities

• Provide excellent customer service and promote products or services.
• Coordinate task completion per priorities from leadership; delegate and follow up.
• Assess department presentation and stock levels; note deficiencies for action.
• Lead daily team huddles, set goals and track productivity.
• Review schedules with People Lead and adjust as needed.
• Assign associates to coverages and availability tasks across store areas.
• Identify training opportunities during tours with Coach and associates.
• Maintain a safe, clean, hazard-free environment per company policy and safety logs.
• Complete GTA/Workday tasks and support management.
• Assist recruitment and onboarding of new associates.

Skills

Customer service

Team leadership

Training & development

Scheduling

Communication

Problem solving

Tools

Workday

Job description

Position Summary...Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.What you'll do...1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.3. Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.5. Review completed schedules with People Lead.6. Assign Associates to support with coverage and availability tasks in all areas of the store.7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.9. Complete GTA/Workday tasks and supports Management.10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.The minimum rate of pay for this position starts from $21.85.Le taux horaire minimum pour ce poste débute à 21.85.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…5205 Blvd Robert Bourassa, Laval, QC H7E 0A3, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .