(CAN) Leader d’équipe, traitement des commandes numériques

Walmart; Lanaudière; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Joliette, QC is seeking a Customer Service Associate to support the Digital department, respond to inquiries, and help develop associates through teaching and training while delivering a high level of customer service.

You will plan department activities, coordinate tasks, lead daily team huddles, review schedules with People Lead, assign coverage, and support management and recruitment. The posted minimum wage starts at CAD 21.85 per hour.

Qualifications

• Age – 16 or older
• Minimum wage starts at CAD 21.85 per hour.

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.
• Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

Skills

Customer service

Team leadership

Communication

Training

Scheduling

Tools

GTA/Workday

Job description

Position Summary…

Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do…

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.


2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.


3. Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.


4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.


5. Review completed schedules with People Lead.


6. Assign Associates to support with coverage and availability tasks in all areas of the store.


7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.


8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.


9. Complete GTA/Workday tasks and supports Management.


10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications…

Age – 16 or older

Preferred Qualifications…

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1505 BOUL FIRESTONE, JOLIETTE, QC J6E 9E5, Canada

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