CAN Assistant Store Manager - Ontario

Animal; Hamilton; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount

3 weeks vacation

Service awards

Uniform allowance

Job summary

Mountain Warehouse is seeking an Assistant Store Manager for Lime Ridge Mall, Ontario, to partner with the Store Manager in delivering exceptional customer experiences and leading daily operations.

You will develop the team, ensure visual standards, drive sales, and uphold brand standards while maintaining health and safety and building community connections.

Qualifications

• Proven track record in retail management.
• Clear and confident communicator.
• Results-driven with a focus on achieving targets.
• Inspiring leader who motivates a team.

Responsibilities

• Lead and develop a motivated store team in partnership with the Store Manager.
• Maintain visual merchandising and housekeeping standards.
• Drive health and safety and risk assessments.
• Recruit, train, and retain top talent.
• Meet and exceed sales targets and monitor KPIs.
• Oversee stock levels and delivery management.
• Implement loss prevention strategies.
• Deliver outstanding customer service and address feedback.

Skills

Retail leadership

Team development

Customer service

Communication

Tools

POS systems

Job description

CAN Assistant Store Manager - Ontario

Department: Canada Retail

Employment Type: Permanent - Full Time

Location: Lime Ridge Mall - Management (LIR)

Compensation: CA$45,000 / year

Description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

Leadership & Team Development:

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence:

• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance:

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience:

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We would like to meet someone who is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What's in it for you

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 3 weeks vacation
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

Disclaimer: The associated recruitment process, including screening, ranking, assessments, recommendations, and selection decisions, is conducted by our team without the use of artificial intelligence or automated decision-making tools.

INDCAN