CAN Team Leader - Ontario

Mountain Warehouse; Niagara-on-the-Lake; On-site; CAD 25,000 - 26,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50%

6% Vacation pay

Uniform allowance

Length of service awards

Job summary

Mountain Warehouse in Niagara-on-the-Lake is seeking a Team Leader to guide a retail team in a fast-paced environment, driving sales and exceptional customer experiences.

You will coach staff, manage stock presentation, and ensure daily operations run smoothly while upholding health and safety standards, aiming to exceed targets and create a welcoming shopping atmosphere.

Qualifications

• Experience leading retail teams in a fast-paced environment.
• Strong communication and coaching skills.
• Passion for delivering excellent customer service.

Responsibilities

• Lead and coach the store team to meet targets and maintain morale.
• Uphold shop floor standards, stock presentation, and ticketing.
• Oversee opening/closing duties and daily store operations.
• Drive engaging visual merchandising to create an inviting space.
• Represent Mountain Warehouse with enthusiasm and professionalism.

Skills

Leadership

Coaching

Communication

Customer service

Retail experience

Visual merchandising

Job description

Application Deadline: 5 September 2026

Department: Canada Retail

Location: Niagara - Outlet Collection (NIC)

Compensation: CA$18.00 - CA$18.75 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We Would Love To Meet Someone Who Is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 6% vacation pay paid out biweekly
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!