CAN Team Leader - Nova Scotia

Mountain Warehouse; Halifax; On-site; CAD 49,593,600 - 57,859,200; Full time

Benefits offered by this job

Monthly bonus scheme

Colleague discount

Vacation pay (6%)

Service awards

Job summary

Mountain Warehouse in Halifax, Canada seeks a confident retail leader to motivate teams, deliver outstanding customer service, and maintain operational excellence. You will drive visual merchandising, stock presentation, and store standards while coaching staff to achieve sales targets.

The role emphasizes team development, effective communication, and safeguarding health and safety on the shop floor. Join a fast-paced environment with a focus on customer experience and community connections.

Qualifications

• Strong leadership and team motivation skills.
• Excellent customer service and communication.
• Experience across retail operations and visual merchandising.
• Ability to coach, train, and mentor staff.
• Committed to health and safety in-store.

Responsibilities

• Foster a collaborative team environment to meet goals.
• Coach and develop staff through training and feedback.
• Maintain shop floor standards and stock presentation.
• Oversee opening/closing duties and daily operations.
• Lead visual merchandising to create inviting store spaces.
• Drive sales performance and KPI achievement.
• Engage customers and represent Mountain Warehouse brand.

Skills

Leadership

Customer service

Communication

Visual merchandising

Retail operations

Stock control

Team motivation

Job description

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

Department

Canada Retail

Location

Halifax (HFX)

Compensation

$17.50 / hour

Key Responsibilities

Leadership & Team Development

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We Would Love To Meet Someone Who Is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 6% vacation pay paid out biweekly
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDCAN