Call Centre Team Lead

The Brick; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Edmonton is seeking a Call Centre Team Lead to provide exceptional customer service and support to a team of agents. This role requires excellent communication skills, attention to detail, and the ability to work in a dynamic environment. The successful candidate will guide and support other agents while ensuring customer satisfaction. A flexible benefits package and career progression opportunities are offered.

Benefits

Health Insurance

Dental Services

Paramedical Services

Employee Discounts

Career Progression

Qualifications

• Previous experience in a call center or customer service environment required.
• Flexibility to work a variety of shifts, including evenings and weekends.

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone.
• Work with employees and management to ensure customer concerns are addressed efficiently.
• Offer value-added solutions and promote customer loyalty.

Skills

Communication

Organizational Skills

Attention to Detail

Teamwork

Tools

Word

Excel

Outlook/Webmail

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

WELCOME HOME!

C all Centre Team Leads at Transglobal Service assist customers and address concerns related to warranty and repair and overall customer satisfaction. As theTeam Lead, you will set an example by providing superior service to our customers, and by providing guidance to other agents as required. You are team-oriented, diligent, and act as a role model to those around you.

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns during the first contact.

• Work with employees and management in our stores to ensure that customer concerns are addressed in the most efficient manner.

• Follow up with customers to identify and support their needs.

• Offer value-added solutions and promote customer loyalty by providing exceptional customer support.

• Provide guidance and support to other agents as needed.

• Maintain up to date knowledge of new policies, procedures, and products.

• Process routine clerical transactions in between calls

Qualifications

• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset but not a requirement.

• Previous experience in a call center or customer service environment required.

• Flexibility to work a variety of shifts, including evenings and weekends, as required.

• A passion for providing exceptional customer service.

• Strong organizational and multi-tasking skills

• Attention to detail.

• Ability to work in a team-oriented environment.

• Proficient PC and keyboarding skills (Word, Excel, Outlook/Webmail)

Why Transglobal

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

• Competitive remuneration package that will commensurate with experience

• Career progression potential with plenty of access to ongoing personal and professional development

• Employee discounts

• A dynamic environment to showcase your leadership talents.

  Apply now

  If you’d like to apply for this role, please contact our recruitment team [e-mail]

  Attach your CV and tell us why you would be a great fit at Trans Global!

  Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]

  Connect With Us! (https://careers-thebrick.icims.com/jobs/33424/call-centre-team-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834471194)

ID2025-33424

Posted Date10 hours ago(5/12/2025 11:24 AM)

of Openings1

Job LocationsCA-AB-Edmonton

Job CategoryCustomer Service/Support

Position TypeTemporary Full-Time